Patient Pathway Lead | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; London Borough of Harrow; On-site; GBP 80,000 - 100,000; Full time

Job description

Job Overview

We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments. The post holders will work closely with the Deputy Service Manager and support the multidisciplinary team, ensuring patients receive high‑quality care throughout their journey at RNOH.

The Patient Pathway Lead will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery of a positive experience and excellent customer service.

The role involves managing the whole patient pathway from referral to discharge, including first outpatient appointment, diagnostics, planning and treatment, and follow‑up appointments. The Lead works closely with clinicians and operational staff to provide an efficient and effective administrative service, acting as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints.

Monitoring waiting lists and capacity within the service, proactively addressing issues, and collaborating with senior managers and the clinical team ensures access and quality targets are met.

Responsibilities

• Communication & patient liaison
• Co‑ordinating care
• Data management & quality
• Supporting clinical teams
• Management responsibilities
• Service development and improvement

Qualifications

Qualifications and experience required are not explicitly stated in the advert. The role is defined as a Band 5 position requiring knowledge of patient pathways, administrative procedures, and liaison skills.

Benefits

At RNOH, we are committed to achieving the best staff experience in the NHS.

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.

In the 2023 NHS Staff Survey, we proudly scored above the national average for the People Promises and ranked #1 Trusts in North and Central London and among Acute Specialist Trusts for several themes.

We commit to anti‑discriminatory and inclusive practices. Our staff can thrive here.

This advert closes on Tuesday 9 Dec 2025.