Patient Pathway Lead

Royal National Orthopaedic Hospital NHS Trust; Stanmore; On-site; GBP 35,000 - 44,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Pathway Lead to manage patient pathways from referral to discharge, ensuring efficient service delivery and excellent patient experiences. The ideal candidate will possess strong organizational and communication skills, experience in operational management, and a commitment to inclusivity. This role offers a salary range of £35,763 to £43,466 per annum, along with various staff benefits including wellbeing support.

Benefits

24/7 access to wellbeing support

Rewards & Recognition platform

Dedicated Staff Wellbeing Hub

Salary sacrifice schemes

Qualifications

• Able to manage own workload and prioritize tasks.
• Experience of using a patient record system.
• Demonstrable commitment to anti‑discriminatory behaviors.

Responsibilities

• Coordinate the whole patient pathway from referral to discharge.
• Monitor waiting lists and service capacity.
• Support team and resolve issues efficiently.

Skills

Planning & Organisational Skills

Advanced keyboard skills

Communication skills

Knowledge of patient record systems

Knowledge of Epic system

Education

GCSE level or equivalent, with Grade C or above in English and Maths

Job description

Patient Pathway Lead

The closing date is 09 December 2025

We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments.

The post holders will work closely with the Deputy Service Manager.

The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.

Main duties of the job

The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow‑up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints. The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

• Co‑ordinating Care
• Data Management & Quality
• Supporting Clinical Teams
• Management responsibilities
• Service Development and Improvement

About us

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we're committed to being actively anti‑discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods and childcare.

At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.

Person Specification

Planning & Organisational Skills

• Able to work independently, managing own workload and prioritising tasks.
• Advanced keyboard skills and competent use of IT.
• Experience of using a patient record system.
• Knowledge of the Epic patient electronic health record system.

Responsibility for Equality, Diversity and Inclusion

• Demonstrable commitment to anti‑discriminatory and inclusive behaviours and practices.

Communication & Relationship Skills

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
• Able to induct new staff into the department, demonstrating tasks to colleagues.

Knowledge, Training & Experience

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Operational management within a management role.
• Experience of supervising a team of staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal National Orthopaedic Hospital NHS Trust

£35,763 to £43,466 a year per annum including HCAS