Patient Pathway Coordinator – Radiology Scheduling

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Leicester is seeking dedicated individuals to ensure efficient reception and patient coordination. The successful candidates will manage the patient journey from booking radiology appointments to reception, emphasizing courteous service and effective communication. Candidates with healthcare experience are preferred, but training will be provided. The role includes ensuring patient waiting times are managed effectively. This position aids in delivering healthcare services that reflect the community's diversity.

Qualifications

• Previous experience in a healthcare setting is advantageous, but full training will be provided.
• Ability to coordinate patient pathways from booking to reception.

Responsibilities

• Ensure prompt, courteous reception of patients and staff.
• Liaise with colleagues for timely referral triaging.
• Complete appointment processes efficiently and accurately.
• Maintain consistency in patient waiting times.
• Implement changes based on highlighted areas for improvement.
• Housekeep imaging reports to conclude patient episodes.

Skills

Effective interpersonal skills

Organizational skills

Good communication skills

Customer service orientation

Job description

A healthcare provider in Leicester is seeking dedicated individuals to ensure efficient reception and patient coordination. The successful candidates will manage the patient journey from booking radiology appointments to reception, emphasizing courteous service and effective communication. Candidates with healthcare experience are preferred, but training will be provided. The role includes ensuring patient waiting times are managed effectively. This position aids in delivering healthcare services that reflect the community's diversity.