Patient Pathway Administrator Plastics, Burns and Sarcoma Services

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking a Patient Pathway Administrator to provide high-quality administrative support within the Plastics, Burns, and Sarcoma Services. The ideal candidate will efficiently transcribe clinical correspondence, navigate hospital systems, and handle patient inquiries. Applicants should have strong organizational skills and a compassionate attitude towards patient care. The position is on-site at Nottingham City Hospital, with opportunities for personal development.

Qualifications

• Experience in administrative roles, particularly in healthcare.
• Proficient in using BigHand software for audio typing.
• Ability to manage workload and prioritize tasks effectively.

Responsibilities

• Accurately transcribe clinical letters from digital dictation.
• Navigate hospital information systems for outpatient appointments.
• Deal with patient and consultant queries in a confidential manner.

Job description

Overview

A Vacancy at Nottingham University Hospitals NHS Trust. An exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Plastics, Burns and Sarcoma Services, based at Nottingham City Hospital, Hucknall Road, NG5 1PB.

We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload. The post holder will support the provision of a high-quality administrative service as part of a team. The main duties are listed below. The post is on site at Nottingham City Hospital.

Please apply as soon as possible as the post will be closed once a certain number of applications have been received. The advert closes on Friday 10 Oct 2025.

Refer to the job description and person specification for further details. The post holder will be required to work on site based at the Nottingham City Hospital.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, NUH will endeavour to turn your job into a career!

Responsibilities

• Accurately transcribe clinical letters and clinical correspondence from digital dictation within defined deadlines using BigHand software.
• Navigate hospital information systems (e.g., Careflow, NotIS) to obtain information on outpatient appointments and access test results.
• Use judgement and initiative to prioritise the importance/urgency of requests within defined guidelines.
• Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.
• Deal with patient and consultant queries by telephone or email in a confidential manner.
• Liaise with outpatient administrators regarding appointments and important clinical information to ensure patients are seen on their pathway without delay.
• Adapt a flexible attitude to meet the needs of the service and the department’s specialty.
• Provide cover for PPA colleagues during sickness and annual leave.
• Promote an open, friendly working environment.
• Support the training of others in relation to PPA duties.
• Adhere to Trust policies and procedures relevant to the position.

Requirements and Expectations

Key duties include efficient and accurate audio typing using BigHand software, navigating hospital systems to check referrals, follow up appointments, and test results in relation to letters typed, and effective communication with consultants and the wider admin team.

Equal Opportunities

We particularly welcome applications from Black, Asian and Minority Ethnic individuals, or Disabled candidates, to improve representation at NUH.