Patient/Office Coordinator

King's Daughters Medical Center; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare facility in Portsmouth seeks a customer service representative responsible for greeting patients, scheduling appointments, and managing patient registration. Key duties include handling cash management and insurance verifications, contributing to a smooth operational flow. The ideal candidate will have a high school diploma or GED, a typing speed of at least 35 words per minute, and ideally, one year of experience in a medical office setting. This is an on-site position in an office/clinic environment.

Qualifications

• Must have a minimum of one year experience in a medical office setting.

Responsibilities

• Greet and assist customers in a professional manner.
• Schedule appointments and complete patient registration accurately.
• Manage daily cash activities and insurance verifications.

Skills

Customer service skills

Telephone etiquette

Cash management

Insurance verification

Education

High School diploma or GED

Typing speed of 35 words per minute

Job description

JOB SUMMARY

Responsible for; promptly and professionally greeting and assisting customers, scheduling appointments and accurately completing patient registration information, proper telephone etiquette and processing information for billing.

DUTIES AND ESSENTIAL FUNCTIONS

Overall performance rating of below indicated essential job duties:

• Answer phones, schedule appointments, complete patient referrals and documentation in a timely manner.
• Complete all registration activities, check-in to check-out, obtain and maintain current demographics and insurance information.
• Daily cash management (collects payments, explain financial requirements, etc.), includes daily balancing, verification, and deposit.
• Insurance verification prior to patient visit, when applicable.
• Manage office correspondence, medical record documentation, and process medical records requests.

EDUCATION / LICENSE / CERTIFICATION / OTHER REQUIREMENTS

• Minimum requirement:
  • High School diploma or GED
  • Must be able to type 35 correct words per minute
• Preferred qualifications:
  • One year experience in medical office setting

WORKING ENVIRONMENT

• Works indoors in an office/clinic setting
• The noise level is usually moderate

PHYSICAL DEMANDS

• Constantly required to maintain a stationary position behind a computer.
• Frequently required to move about inside the department.
• Constantly required to communicate telephonically and face to face with colleagues and customers.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception