Patient Navigator (fixed-term contract)

OneMedical Group; Leeds; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Leeds is seeking a Patient Navigator for a part-time position on a fixed-term contract until August 2026. The role involves welcoming patients, managing check-ins, and handling inquiries while providing administrative support. Candidates should possess strong communication and organizational skills, along with confidence in using IT systems. With a focus on delivering outstanding patient care, this position offers valuable experience within a supportive team environment. Unfortunately, sponsorship for a Skilled Worker Visa is not available.

Benefits

NHS Pension with 20.6% Employer Contribution

25 days annual leave plus Bank Holidays

Enhanced Maternity; Paternity and Adoption pay

Continued personal and professional development

24/7 access to Employee Assistance Program

Cycle to work scheme

Qualifications

• Prior experience in healthcare or administrative roles is desirable, but not essential.
• Able to handle a fast-paced environment with ease.
• High level of accuracy in handling patient information.

Responsibilities

• Welcome patients and visitors, manage check-ins, and provide appointment information.
• Answer patient inquiries and handle phone calls with empathy.
• Schedule and manage appointments using the system.
• Process prescription requests from patients and pharmacies.
• Keep the reception area tidy and ensure smooth handovers.

Skills

Excellent communication skills

Strong organizational abilities

Attention to detail

Confidence in using IT systems

Tools

SystemOne

Job description

Patient Navigator at The Light Surgery, Leeds! Fixed-Term Contract until the end of August 2026

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a part time job 30 hours per week. It's a fixed-term contract until the end of August 2026, covering a period of maternity leave.

What We’re Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast‑paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check‑ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time‑management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

About The Light Surgery: The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward‑thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.

System used: SystemOne

Our Benefits

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro‑rata, if part‑time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Paternity and Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts