Patient Navigator (fixed-term contract)

One Medical Group; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Leeds is looking for a Patient Navigator to support the smooth running of their surgery. The role involves welcoming patients, managing check-ins, and handling inquiries. Candidates should possess excellent communication and organizational skills, with a focus on delivering outstanding patient care. This part-time, fixed-term contract runs until August 2026, and full training will be provided to the right individual. Join a supportive team dedicated to improving community healthcare.

Benefits

NHS Pension with 20.6% Employer Contribution

25 days annual leave plus Bank Holidays

Enhanced Maternity, Paternity, and Adoption pay

Cycle to work scheme

24/7 Employee Assistance Program

Qualifications

• Confident communicator with a friendly, patient attitude.
• Ability to manage a demanding environment efficiently.
• Experience in health care is a plus, training provided.

Responsibilities

• Welcoming patients and managing check-ins.
• Handling phone inquiries with empathy.
• Scheduling appointments and processing prescriptions.

Skills

Excellent communication skills

Strong organizational abilities

IT systems confidence

Interpersonal skills

Attention to detail

Tools

SystemOne

Job description

Patient Navigator at The Light Surgery, Leeds! Fixed-Term Contract until the end of August 2026

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a part time job 30 hours per week. It’s a fixed-term contract until the end of August 2026, covering a period of maternity leave.

What We’re Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast‑paced, demanding environment with ease.
• Prior experience in health care or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check‑ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time‑management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a health care or administrative role is desirable but not essential.

At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

IMPORTANT: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

About The Light Surgery: https://onemedicalgroup.co.uk/surgeries/the-light-surgery/

The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward‑thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.

System used: SystemOne

Why join us?

Our Benefits

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro‑rata, if part‑time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Paternity and Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding‑winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Working at OneMedical Group (OMG)

At OneMedical Group, we believe there’s a better way to care for communities.

Founded in 2004 as a family‑run organisation, our purpose is powerful : to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep‑rooted dedication to reducing health inequalities.

We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it’s through learning from one another and working together that we can truly make a difference.

Our co‑founders, Rachel and her father, Michael, started the organisation with a shared vision to support and strengthen community healthcare. Today, Rachel leads as CEO, with family values still central to how we work. We are inspired by the ethos of the traditional family doctor : someone personal, consistent and trusted within the community. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail]