Patient Liaison Nurse

Fresenius Kabi Ltd; Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company in the UK is seeking a Clinical Account Lead for its National Nursing team. The successful candidate will manage a patient caseload and act as the primary contact for clinical teams. This full-time role offers competitive salary and benefits, including a bonus and flexible working. Ideal applicants will be NMC registered with specialized nursing experience in a community or clinical setting.

Benefits

Healthcare cashback scheme

Contributory Pension Scheme

Life Insurance (4 x salary)

25 days holiday, rising with service

Cycle to work scheme

Employee Assistance Programme

Free onsite parking

Company funded family days out

Qualifications

• NMC registration is mandatory.
• Experience in community/clinical nutrition is preferred.
• Ability to manage time and multiple priorities is essential.

Responsibilities

• Manage patient and customer caseload effectively.
• Act as a central point of contact for clinical teams.
• Provide accurate reports and maintain patient contingency plans.
• Contribute to the development of the nursing strategy.

Skills

NMC registered

Specialised nursing experience in community/clinical nutrition

Excellent communication skills

Strong relationship building skills

Time management

Job description

We are currently looking for a Clinical Account Lead to join our National Nursing team. Reporting to the Clinical Business Manager, you will manage a patient and customer caseload, working as the main point of contact for clinical teams, patients, the wider multi-disciplinary teams and internal stakeholders to ensure the ongoing safe clinical management of patients. The role is field-based, full-time Monday - Friday and the location of a successful candidate can be flexible.

Main duties of the job

• Work in partnership with the Resource and Capacity Planning Team in line with the company strategy to ensure a safe, efficient and effective service with the appropriate resource in place
• Assess, plan, implement and review the nursing and care requirements of patients
• Act as the ongoing central point of contact for key accounts regarding patient requirements to ensure high levels of customer satisfaction and patient safety, ensuring timely reporting and escalation of clinical concerns
• Provide accurate reports to customers regarding patient care and maintain patient contingency plans in collaboration with clinical teams, utilising national and internal reporting tools
• Provide prompt and clear communications to the relevant nursing teams regarding patient clinical updates, outcomes and actions, in accordance with internal guidelines and policies
• Act as a professional resource to support the nursing team, providing clinical support and advice as required
• Contribute to the development of the nursing strategy as a member of the senior nursing team to deliver against the overall company strategy

About us

Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.

Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.

Job responsibilities

• Work in partnership with the Resource and Capacity Planning Team in line with the company strategy to ensure a safe, efficient and effective service with the appropriate resource in place
• Assess, plan, implement and review the nursing and care requirements of patients
• Act as the ongoing central point of contact for key accounts regarding patient requirements to ensure high levels of customer satisfaction and patient safety, ensuring timely reporting and escalation of clinical concerns
• Provide accurate reports to customers regarding patient care and maintain patient contingency plans in collaboration with clinical teams, utilising national and internal reporting tools
• Provide prompt and clear communications to the relevant nursing teams regarding patient clinical updates, outcomes and actions, in accordance with internal guidelines and policies
• Act as a professional resource to support the nursing team, providing clinical support and advice as required
• Contribute to the development of the nursing strategy as a member of the senior nursing team to deliver against the overall company strategy

Person Specification

Qualifications

• NMC registered
• Specialised nursing experience preferably within community/clinical nutrition
• Ability to manage your own time and multiple priorities
• Excellent communication and interpersonal skills
• Strong relationship building skills
• Healthcare cashback scheme (including dental, optical & alternative therapies)
• Contributory Pension Scheme (rises with service)
• Role specific tailored training and development plan
• Life Insurance (4 x salary, death in service)
• 25 days holiday (rises to 27 after 5 years service) and ability to buy/sell holidays
• Maternity, Paternity and Adoption Leave
• Bike to work scheme
• Long Service Awards
• Employee Assistance Programme
• Free onsite parking and subsidised canteen
• Blue Light Card
• Company funded family days out
• We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£41,942 a yearPlus an annual bonus of £2,913 and a company car/allowance