Patient Flow Facilitator

NHS; Hereford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider is seeking a Patient Flow Facilitator responsible for delivering administrative services in the Emergency Department. You will ensure efficient patient flow, compliance with health and safety guidelines, and collaborate with healthcare teams to meet patient needs. Ideal candidates should have strong administrative skills and experience in a healthcare setting. A comprehensive understanding of administrative processes and capacity management is essential for success in this role.

Qualifications

• Advanced keyboard skills are required for complex documentation.
• Educated to level 3 in Business Administration or relevant experience.
• 5 GCSEs including Maths and English are essential.

Responsibilities

• Provide a 365 days administrative service for patients.
• Evaluate ED's capacity and escalate issues as per procedures.
• Support the ED in achieving the four-hour target by conducting breach analysis.

Skills

Advanced keyboard skills

Ability to plan and organise

Excellent verbal and written communication

Proficient use of Microsoft Office

Education

Level 3 in Business Administration or equivalent

5 GCSEs including Maths and English

Job description

EXTERNAL to NHS staff across Herefordshire & Worcestershire only.

The Patient Flow Facilitator works under the indirect supervision of the senior o nurse on duty and follows tasks and duties assigned by the shift coordinator in the Emergency Department. The role involves delivering proactive and responsive physical and administrative services to ensure efficient use of capacity and timely patient flow. Responsibilities also include ensuring compliance with Infection Prevention & Cleaning obligations. Additionally, the position requires collaboration with the general practice team to meet patient needs, adherence to policies and procedures, and providing supervision to junior staff.

Main duties of the job

To provide a 365 days administrative service for patients and relatives attending the Emergency Department, ensuring consistent operational coverage in line with service needs.

To evaluate ED's capacity and escalate issues according to محیط ED Escalation Standing Operating Procedures, notifying the nurse in charge and all relevant parties.

To escalate and report any patients that have been in the department without a discharge or admission plan as per the escalation policy.

Support the ED in achieving the four-hour target by conducting a thorough breach analysis for each patient during each shift. Accurately documenting the timeline of events and ensuring the reasons for breaches are factually correct.

Distribute the breach report to the appropriate colleagues at the end of each shift.

Generate and review breach reports from Symphony, ensuring data accuracy and correcting discrepancies. Auditing changes to times, record breach reasons, and report on 10 and 12 hour breaches in the ED.

To be a "super user" on the ED IT Computer Systems (Symphony, APEX) providing problem solving report.

To act upon own initiative to ensure all patients recorded on Symphony are in the correct location within the ED to maintain safe practice.

About us

Wye Valley NHS Trust is a member potable of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working i n a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place utford to reach your potential."

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

• Educated to level 3 in Business Administration or equivalent/ relevant experience
• 5 GCSEs to include Math's and English or equivalent

Skills, Knowledge & Abilities

• Advanced keyboard skills Gilles
• Ability to plan, organise and meet challenging deadlines
• Ability to prepare complex documentation
• Persuasive, influencing and negotiating skills providing help and guidance with internal and external departments/ organisations
• Ability to work on own initiative, problem solve and prioritise tasks
• Ability to regularly hormatly undertake tasks that require sustained concentration
• Proficient use of Microsoft officeajar packages, including excel
• Excellent verbal and written communication
• Ability to maintain strict confidentiality whilst providing a caring, empathetic and diplomatic approach
• Willingness to learn and develop new skills

Experience

• Experience of working in a complex administrative function
• Experience of dealing with colleagues to ensure information is provided on time and accurately ensure compliance with گروست deadlines
• Experience of working in a team and able to work with minimal supervision when required
• Professional approach with the ability to work well under pressure
• Effective and sensitive handling of difficult information and situations
• Ability to manage own time effectively and efficiently
• Experience of working in the NHS or similar organisation or environment

Other factors

• Able to meet moving and handling requirements of the job with any aids or adaptions that may be required

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