Patient Experience Team Lead

NHS National Services Scotland; Kirkcaldy; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health service provider in Scotland is seeking a Team Lead for the Patient Experience Team. You will lead initiatives in complaints handling and patient feedback, collaborating with clinical teams to improve service delivery. The ideal candidate will have strong leadership skills and relevant experience. This fixed-term role offers the opportunity to make a significant impact in enhancing patient care.

Qualifications

• Experience in complaints handling and patient feedback.
• Strong leadership and communication skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Lead on complaints handling and patient feedback.
• Influence service improvement across NHS Fife.
• Collaborate with clinical teams and senior managers.

Skills

Leadership

Communication

Complaints handling

Patient feedback

Improvement methodology

Job description

Fixed Term or Secondment until 31st March 2025

Are you passionate about improving patient experience and driving service excellence? NHS Fife is offering an exciting secondment opportunity for a motivated individual to join the Patient Experience Team as Team Lead.
Reporting to the Head of Patient Experience, you will support the delivery of person-centred care by leading on complaints handling, and patient feedback. This role offers the chance to influence service improvement across NHS Fife through collaboration with clinical teams, senior managers, and stakeholders.
You’ll bring experience in complaints handling, patient feedback, and improvement methodology, along with strong leadership and communication skills. The ability to work independently, manage competing priorities, and deliver under pressure is essential.
This secondment is ideal for a senior manager looking to broaden their experience in patient experience and complaints within a supportive and dynamic team.

Informal Enquiries: Should be made to Siobhan McIlroy, Head of Patient Experience, on 01592 648153 Ext 28069

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.