Patient Experience & Outpatient Administration Specialist

Great Western Hospitals NHS Foundation Trust; Swindon; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Swindon is seeking a Patient Experience Clerk to oversee clinic administration and ensure operational efficiency. The role involves direct coordination with outpatient services, ensuring high standards of patient experience and adherence to performance targets. Candidates are expected to have GCSEs in Maths and English, with significant administrative experience in customer-focused environments. A salary range of £24,937 to £26,598 per annum pro rata is offered.

Qualifications

• GCSE 3 or above including Maths and English.
• Evidence of significant administrative experience within a customer focused environment.
• Experience and understanding of outpatient services and performance indicators.

Responsibilities

• Direct outpatient administrators to book appointments based on key performance indicators.
• Ensure Referral to Treatment (RTT) performance targets are met.
• Update patient demographics and administer overseas patient payment forms.

Skills

Administrative skills

Customer service skills

Analytical skills

Interpersonal skills

Communication

Education

GCSEs including Maths and English

ECDL qualification or other formal IT training

Evidence of continuing professional development

Health & Safety training

Job description

A healthcare organization in Swindon is seeking a Patient Experience Clerk to oversee clinic administration and ensure operational efficiency. The role involves direct coordination with outpatient services, ensuring high standards of patient experience and adherence to performance targets. Candidates are expected to have GCSEs in Maths and English, with significant administrative experience in customer-focused environments. A salary range of £24,937 to £26,598 per annum pro rata is offered.