Patient Experience Liaison - Part Time

Optegra Eye Health Care; Maidstone; On-site; GBP 24,000 - 30,000; Part time

Job summary

A leading healthcare provider in Maidstone is looking for a Patient Liaison to enhance patient experiences within their private hospital. This part-time role, requiring 30 hours a week, focuses on ensuring effective communication with patients throughout their journey. Candidates should have sales experience, strong organisational skills, and a compassionate attitude. The company is known for offering strong support and training programs, and values inclusivity and excellence in patient care.

Benefits

Generous salary reviewed annually

Matched pension contributions

33 days annual leave

Flexible working hours

Funded training and development

Annual STAR awards

Free laser eye treatment

Private healthcare benefits

Qualifications

• Previous experience as a patient liaison in healthcare is desirable.
• Sales experience and working on KPIs is mandatory.
• Strong communication and interpersonal skills are required.

Responsibilities

• Perform welcome calls for patients prior to appointments.
• Welcome patients on the day of their consultation.
• Build rapport with patients and address their concerns.

Skills

Compassionate

Organisational skills

Communication skills

Problem-solving skills

Time management skills

Tools

Microsoft Office

Electronic medical records systems

Job description

A leading healthcare provider in Maidstone is looking for a Patient Liaison to enhance patient experiences within their private hospital. This part-time role, requiring 30 hours a week, focuses on ensuring effective communication with patients throughout their journey. Candidates should have sales experience, strong organisational skills, and a compassionate attitude. The company is known for offering strong support and training programs, and values inclusivity and excellence in patient care.