Patient Experience & Care Advisor

Optical Express Group; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading eye care provider in Wolverhampton seeks a Patient Advisor to enhance patient experience and support clinical processes. The role involves building relationships, assisting consultations, and maintaining patient records. Ideal candidates have strong customer service skills, experience in sales, and clear communication abilities. This full-time position offers a salary starting from £26,000 per annum, plus bonuses, and numerous employee benefits, including training opportunities and discounts.

Benefits

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Generous discount scheme

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing excellent customer service.
• Strong organisational skills are essential.
• Clear communication abilities with diverse clients.

Responsibilities

• Build relationships with patients for ongoing communication.
• Assist in patient consultations effectively.
• Scan patients' eyes using advanced equipment.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates accurately.
• Discuss finance options with patients.
• Maintain patient records with accuracy.

Skills

World-class customer service

Strong organisational skills

Clear communication

Sales targets experience

Motivation and drive

Job description

A leading eye care provider in Wolverhampton seeks a Patient Advisor to enhance patient experience and support clinical processes. The role involves building relationships, assisting consultations, and maintaining patient records. Ideal candidates have strong customer service skills, experience in sales, and clear communication abilities. This full-time position offers a salary starting from £26,000 per annum, plus bonuses, and numerous employee benefits, including training opportunities and discounts.