Patient Care - Sales Advisor

OPTICAL EXPRESS; Glasgow; On-site; GBP 36,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a Patient Care - Sales Advisor to join their team. This full-time role involves supporting patients through their journey post-surgery by engaging and guiding them, while achieving performance targets. The ideal candidate will have exceptional communication and interpersonal skills, and the opportunity for professional growth and development in a supportive environment is excellent. A salary of £36,000 OTE and additional benefits are offered.

Benefits

Salary of £36,000 OTE

Bonus and team incentives

Ongoing training and development

Collaborative work environment

Opportunity to make a difference

Qualifications

• Proven ability to engage and build rapport with patients.
• Demonstrated success in achieving performance targets.
• Strong monitoring of KPIs related to patient satisfaction.

Responsibilities

• Engage with patients post-surgery consultation.
• Provide patient guidance and address concerns.
• Schedule follow-up calls and manage appointments.
• Maintain professionalism and empathy in interactions.
• Record patient information accurately.
• Collaborate with medical and administrative teams.

Skills

Exceptional communication skills

Interpersonal skills

Customer service approach

Ability to achieve performance targets

Job description

Role: Patient Care- Sales Advisor

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Salary: £36,000 OTE

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

We are actively recruiting for experienced Patient Care - Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Responsibilities

• Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
• Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
• Maintain a high level of professionalism, empathy, and care while building trust with patients.
• Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
• Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
• A proactive and empathetic approach to customer service.

Benefits

• A salary of £36,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer