Patient Care Advisor

The Walton Centre NHS Foundation Trust and Charity; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in Liverpool is seeking a Band 3 Patient Care Advisor. This role involves providing high-quality administrative support in the Patient Access Centre, focusing on patient appointment management and delivering excellent customer service. Ideal candidates will have strong communication and IT skills, and the ability to effectively handle pressure in a busy environment. The job offers a 30-hour work week, primarily on weekdays.

Qualifications

• Must demonstrate excellent communication and organizational skills.
• Proficient with IT and data input, ensuring confidentiality.

Responsibilities

• Provide administrative services including booking appointments and handling patient inquiries.
• Support patient pathways and manage clinical information confidentially.
• Assist in meeting NHS waiting time targets through scheduling and communication.

Skills

Excellent communication skills

Outstanding telephone manner

Organizational skills

Ability to work well under pressure

Excellent IT/Data input skills

Understanding of confidentiality

Job description

Overview

An opportunity has arisen for a Band 3 Patient Care Advisor 30 hours per week (Monday to Friday 9-5pm with Tuesday off) within the Patient Access Centre based at The Walton Neurology Centre.

Responsibilities

• Provide a high-quality administrative service including booking appointments, registering referrals, recording clinical outcomes and handling patients via phone.
• Provide excellent customer service to patients, relatives, carers, colleagues and external organisations.
• Work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service and Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
• Confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
• Work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
• Capacity & Demand Scheduling identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately.
• Support the Patient Access Supervisor/Team Leader to deliver RTT and other National Targets.
• Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.

Requirements / Qualifications

• Excellent communication skills including outstanding telephone manner and organisational skills; ability to work well under pressure.
• Excellent IT/Data input skills; competent with keyboard skills and an understanding of confidentiality.

About The Walton Centre

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for Investors in People. We invest in people and wellbeing standards and have Gold status for both. The Walton Centre is a leader in neurology and neurosurgery, dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services. We are rated as an Outstanding Trust by the Care Quality Commission (CQC).

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. Teams across Fazakerley, Liverpool, offer a world-class service in diagnosing and treating neurological conditions.

Please see the job description and person specification document for detailed information about the job description for this vacancy. LNKD1_UKTJ