Patient Billing Support Specialist FT (Corporate)

Novant Health Urgent Cares; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

A healthcare company is seeking a Patient Billing Support Specialist in Columbia, SC. Key responsibilities include providing quality customer service while handling billing inquiries, resolving complaints, and collecting payments. Candidates should possess a high school diploma or GED, strong communication skills, and experience in medical customer service. Preferred qualifications include an associate degree and prior medical accounts receivable experience. Join a team committed to delivering exceptional healthcare experiences.

Benefits

Medical, Dental, and Vision Insurance

Employer-paid life insurance

Generous PTO package

Employee Assistance Program (EAP)

Qualifications

• Minimum of a high school diploma or GED is required.
• Knowledge of medical billing practices is critical.
• Strong oral and written communication skills are necessary.

Responsibilities

• Provide quality customer service and handle inquiries and billing questions.
• Resolve customer complaints and accurately collect payments.
• Effectively communicate with patients, physicians, and coworkers.

Skills

Customer service background

Knowledge of insurance policies

Excellent communication skills

Active listening skills

Education

High School Diploma or GED

Associate degree or higher

Job description

Careers at Novant Health Urgent Care

Formerly Doctors Care, Progressive Physical Therapy, and UCI Medical Affiliates

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. Non‑medical management and administrative services for Novant Health Urgent Care are based in our Columbia, South Carolina office location. For decades, we have been committed to providing exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Join Our Care Teams!

As the largest urgent care group in South Carolina, Novant Health Urgent Care (formerly Doctors Care) has served quality urgent and family care to communities across South Carolina for more than 40 years. We provide exceptional healthcare to patients of all ages and conditions, making it easy to get the right care, right away.

Join our team of medical professionals and become a part of the preferred urgent care provider in South Carolina.

Novant Health Urgent Care centers are open evenings and weekends. They are staffed by licensed physicians, physician assistants, nurse practitioners, licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists, and administrative support staff.

The Best Place for Care. The Best Place to Work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer‑paid life insurance
• Employer‑matched 403(b)
• Free urgent care visits with PPO insurance
• Employer‑matched HSA
• Short‑ and long‑term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

We are always looking for passionate, talented individuals to join our care teams.

Apply today and take a step towards a rewarding career with Novant Health Urgent Care.

Location: Corporate Office

Columbia, SC

Job Id:8650

# of Openings:1

Location:Columbia, SC (Corporate)

Status:Full-Time

Who Are We?

Novant Health Urgent Cares provides non‑medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. Novant Health Urgent Cares is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.

What Are We Looking For?

Novant Health Urgent Cares is currently looking for a patient billing support specialist to join our billing team. Responsible for providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax and to resolve any issues, as well as accurately collecting payments for medical service rendered.

Do You Have What It Takes?

A good candidate will bring with them:

• A minimum of High School Diploma or GED is required to work as a medical customer service representative.
• The knowledge or ability to quickly learn commonly used concepts, practices, and procedures is critical for success
• A strong customer service background and knowledge of insurance policies are required. Also, at least 1 year of medical call center experience is a plus and demonstrated flexibility to adapt to changes in procedures and job assignments is required
• Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers. It is also vital that medical customer service representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation
• Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication

An ideal candidate would also have:

• 1-2 years previous billing/customer service experience

Preferred Qualifications

• Associate degree or higher level of education
• 2 years of Medical Accounts Receivable experience
• Medical Terminology or other healthcare certification

We will never initiate contact with you by text message. We will only contact you by phone or email. If you receive a communication that you believe to be suspicious or fraudulent, please forward it to us immediately at [e-mail] .