Patient Advisor

NHS; Greater Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider in Greater Manchester is seeking an enthusiastic Patient Advisor to join their team. In this front-of-house position, you will welcome visitors and manage patient inquiries at the reception desk. Key responsibilities include checking in patients, scheduling appointments, and handling prescription requests. The ideal candidate will have excellent communication skills, relevant experience in a GP practice, and a good knowledge of healthcare software. This role offers part-time or full-time hours, with the potential for further training and development.

Qualifications

• Minimum 1 years experience of working in a GP Practice.
• Experience of working with the public in a fast paced environment.
• Ability to handle a high volume of calls and enquiries.

Responsibilities

• Check in and register patients.
• Order medications and process prescriptions.
• Schedule appointments and coordinate home visits.

Skills

Excellent telephone and communication skills

Problem solving

Team player

Initiative

Education

Educated to GCSE standard or equivalent (Mathematics & English)

Tools

Microsoft Word

Microsoft Excel

Emis

Docman

Job description

Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.

In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.

It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.

This vacancy is for full or part time hours between 08:00 and 18:30, Monday to Friday.

Main duties of the job

• Checking in and registering patients
• Ordering medications / prescription processing
• Scheduling appointments
• Coordinating home visits
• Navigating clinical software systems

Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.

About us

RockHealthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.

The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population.

We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.

Job responsibilities

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

Person Specification

Communication

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de-escalate complaints.
• Be a team player and also be able to work using own initiative.

Experience

• Experience of working in an office environment
• Minimum 1 years experience of working in a GP Practice
• Minute taking experience

Qualifications

• Educated to GCSE standard or equivalent [Mathematics & English]

Previous Experience / Training

• Experience of working with the public in a fast paced environment.
• Microsoft Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.
• Familiarity with Emis and Docman.
• Previous history of working in a healthcare setting.

Inter-Personal Skills

• Must be able to work as part of a team and contribute to Practice meetings.
• The successful candidate will be required to present on occasions and take minutes / prepare agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.