Patient Advisor

Optical Express Westfield Limited; Plymouth; On-site; GBP 27,000; Full time

Job summary

A leading eye care provider in Plymouth is seeking a Patient Advisor to deliver exceptional patient care and ensure a smooth journey for patients. The ideal candidate will possess strong communication and organisational skills while having previous sales target experience. Responsibilities include maintaining patient records and scheduling consultations while providing world-class customer service. The role offers an industry-leading salary and excellent benefits in a supportive working environment.

Benefits

Industry-leading salary plus bonus

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eye wear

Ongoing training and development

Pension scheme

Qualifications

• Excellent written and verbal communication skills.
• Previous experience working towards sales targets and personal KPI’s.
• Self-motivated to work with and without supervision.

Responsibilities

• Building a strong relationship with our patients.
• Performing diagnostic eye scans.
• Confidently relaying patient information to the optometrist.
• Maintaining patient records with accurate information.
• Arranging affordable finance options.
• Scheduling patients’ consultations and surgeries.

Skills

Strong communication skills

Negotiation skills

Organisational skills

Customer service

Job description

Job Title – Patient Advisor

Location – Plymouth

Hours – 40 hours per week

Salary – £27,000 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world‑class customer service
• Have previous experience working towards sales targets and personal KPI’s
• Flexible to assist at the Truro and Exeter clinic

If you believe you have the right skills and attributes for this role, we would love to hear from you