Patient Administrator and Booking Clerk - Maternity Cover

NHS; Milton Keynes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare institution is seeking a Patient Administrator and Booking Clerk to join their Same Day Emergency Care team. This role involves greeting patients, managing patient information, and collaborating with medical staff in a busy environment. Candidates should have clerical experience, effective communication skills, and the ability to handle stressful situations. The position is full-time, offering a salary of £24,937 - £26,598 per annum, with a mix of shifts.

Qualifications

• Experience of working in the NHS.
• Ability to interact effectively with a variety of people daily.
• Experience in a clerical role.

Responsibilities

• Greet all visitors to the unit in a friendly manner.
• Be the first point of contact for patients and relatives attending SDEC.
• Organise paperwork and notes within the Unit.
• Handle general enquiries via telephone and in person.

Skills

Excellent communication skills in dealing with patients/relatives/general public

Able to work under pressure

Able to multitask

Excellent interpersonal skills

Education

Basic maths and English

Job description

Patient Administrator and Booking Clerk - Maternity Cover

The closing date is 07 October 2025

Department: Same Day Emergency Care (SDEC)

Band 3 £24,937 - £26,598 per annum, pro rata if part-time

Hours: 37.5 per week - A mix of 8am-4pm & 1pm-9pm weekdays, as well as 9am-7pm on weekends - on a rolling rota

All MKUH roles will be considered for flexible working.

We are looking for an enthusiastic and organised Administrator to join our Same Day Emergency Care (SDEC) reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of the department.

This is a busy and fast-paced environment, and the successful candidate will be approachable, patient-focused, and able to work well under pressure.

Please note that we are not able to offer sponsorship for this role.

Interview 14 October 2025

Main duties of the job

Be able to admit, transfer, discharge patients using the electronic patient record.

The post holder will provide high quality front line administrative support for SDEC. This involves working closely with nurses, medical staff, all Acute Medicine consultants, and management team. The post holder will work as part of the SDEC team ensuring an efficient high quality and timely service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.

These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

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For further information about Milton Keynes please visit - Visit Milton Keynes

Job responsibilities

• Greet all visitors to the unit in a friendly, helpful and courteous manner.
• Obtaining and registering confidential information from all patients attending SDEC. This includes updating changed patient details, using smart cards to access summary care records and obtain the patient NHS number.
• Be the first point of contact for patients/relatives attending SDEC. Handle difficult or distressing situations and alert nursing/clinical staff to urgent needs (e.g., chest pains) to access equipment quickly.
• Organise paperwork and notes within the Unit to ensure an orderly department.
• Handle general enquiries via telephone and in person, including difficult or emotional situations with patients, relatives, public, agencies, and staff. Ensure a welcoming and professional approach and redirect where appropriate to other departments or external agencies.

Please refer to the Job Description for further details

Person Specification

Qualifications and knowledge

• Basic maths and English
• Knowledge of the role

Experience

• Experience of working in the NHS
• Ability to interact effectively with a variety of people daily
• Experience in a clerical role

Skills

• Able to work under pressure
• Able to multitask
• Excellent communication skills in dealing with patients/relatives/general public
• Excellent interpersonal skills
• Ability to work as part of a team and on your own initiative
• Ability to provide an efficient service in a busy and stressful environment

Personal and people development

• Supportive to SDEC staff
• Able to share knowledge
• Can work under pressure
• Honest, hardworking, friendly, confident, able to work under pressure, presentable, flexible and receptive to change

Communication

• Self-aware
• Calm and reasonable
• Approachable
• Ability to interact effectively with a variety of people daily

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations
• Able to work shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

£24,937 to £26,598 a year, pro rata if part-time