Patient Administrator AEC Department

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS foundation trust is seeking a Patient Administrator to provide high-quality administrative support in a healthcare setting. Responsibilities include liaising with medical staff, preparing clinic documentation, and assisting patients. Ideal candidates will have strong customer care experience and excellent communication skills. This role is essential in ensuring efficient service delivery within a compassionate healthcare framework.

Benefits

Flexible working arrangements

Commitment to equality and diversity

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments.
• Prepare for clinics ensuring all necessary documentation is available.
• Register new referrals and ensure all patient information is current.
• Provide advice to patients upon booking in for their appointment.

Skills

Customer care experience

Excellent listening skills

Strong communication skills

Organizational skills

Adaptability

Empathy and concern for others

Job description

Overview

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary: Majors; Front Reception.

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trust's computer system to generate clinic lists and help locate missing notes
• Use the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes
• Prepare all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary
• Match all correspondence typed by the managed transcription service with correct patient and clinician; make amendments as required, and dispatch and file letters in the medical record
• Correct any mismatches by reference to medical records, original dictation, communication with the transcription service and, if required, clinical staff
• Provide any specific advice to patients upon booking in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete
• Book outpatient appointments

Qualifications

• Must have customer care or reception experience
• As a team player, demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others

Additional information

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Recruitment process notes

• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (eg passport, driving licence, visa etc) will be scanned using a device which recognises security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.