Patient Access & Scheduling Clerk

Aneurin Bevan University Health Board; West Midlands; On-site; GBP 25,000; Full time

Job summary

A leading health board in the UK is seeking dedicated individuals to join their team at St Woolos Hospital. In this role, you will assist in delivering high-quality patient care by managing appointments, handling patient communications, and ensuring an efficient reception operation. The position offers flexibility in working patterns, a supportive work environment, and the chance to make a meaningful impact in patient services.

Qualifications

• Willingness to undertake and complete statutory and mandatory training.
• Previous clerical experience required.
• Understanding of team working ethos essential.

Responsibilities

• Greet and assist patients in person or via telephone.
• Schedule, amend, and cancel appointments.
• Process referrals and maintain waiting lists.

Skills

Excellent communication skills

Ability to meet deadlines

Ability to work well under pressure

Ability to prioritise workload

Polite and professional phone manner

Education

Basic general education

Computer literate

Level 2 NVQ in Administration

Job description

A leading health board in the UK is seeking dedicated individuals to join their team at St Woolos Hospital. In this role, you will assist in delivering high-quality patient care by managing appointments, handling patient communications, and ensuring an efficient reception operation. The position offers flexibility in working patterns, a supportive work environment, and the chance to make a meaningful impact in patient services.