Patient Access & Front Desk Coordinator

Roche; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Receptionist to manage patient reception and deliver exceptional customer service. This role involves warmly welcoming patients, handling enquiries, and providing administrative support to consultants. Ideal candidates will possess strong communication skills, compassion, and experience in healthcare or customer service. This position offers excellent benefits including 25 days of holiday, private healthcare, and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Discounts with over 800 major retailers

Qualifications

• Experience delivering exceptional service in a healthcare or customer service setting.
• Ability to work effectively in a team.
• Strong communication skills both in writing and verbally.
• Compassionate and warm demeanor.

Responsibilities

• Welcome patients and visitors warmly at reception.
• Manage a busy front desk while ensuring high standards of customer care.
• Handle patient check-ins and assist with enquiries.
• Support consultants with administrative tasks.
• Collaborate with management to ensure a quality patient journey.

Skills

Previous experience in healthcare

Customer service skills

Excellent communication

Team player

Computer literate

Job description

A leading healthcare provider in the UK is seeking a dedicated Receptionist to manage patient reception and deliver exceptional customer service. This role involves warmly welcoming patients, handling enquiries, and providing administrative support to consultants. Ideal candidates will possess strong communication skills, compassion, and experience in healthcare or customer service. This position offers excellent benefits including 25 days of holiday, private healthcare, and opportunities for career progression.