Patient Access Concierge — Front Desk Specialist

HCA Healthcare UK; Tandridge; On-site; GBP 27,000; Full time

Job summary

A leading private healthcare provider in Manchester is seeking a Patient Access Officer to enhance the patient journey. This role requires exceptional customer service skills, as you will be the first point of contact for patients, ensuring they receive a warm welcome at reception. Candidates with backgrounds in retail or hospitality are encouraged to apply. You will manage patient check-ins, handle inquiries, and provide administrative support, all while contributing to a seamless healthcare experience.

Benefits

Opportunities for career progression

Focus on mental and physical wellbeing

Qualifications

• Previous Administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills with a positive attitude.
• Excellent customer care skills.

Responsibilities

• Welcoming patients and visitors at reception.
• Engaging with patients and addressing queries.
• Managing patient waiting areas to ensure smooth service.
• Coordinating patient bookings and responding to requests.

Skills

Interpersonal skills

Excellent customer care skills

Strong communication skills

Ability to remain calm under pressure

Job description

A leading private healthcare provider in Manchester is seeking a Patient Access Officer to enhance the patient journey. This role requires exceptional customer service skills, as you will be the first point of contact for patients, ensuring they receive a warm welcome at reception. Candidates with backgrounds in retail or hospitality are encouraged to apply. You will manage patient check-ins, handle inquiries, and provide administrative support, all while contributing to a seamless healthcare experience.