Passenger Service Supervisor : Bournemouth Airport

Jet2.com; Hurn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading airline company in the UK is seeking a Passenger Service Supervisor to join their team at Bournemouth Airport. You will lead the Passenger Service Agent team, ensuring top-notch customer service and operational efficiency. The role requires experience in passenger service operations, strong leadership skills, and a passion for safety. This position involves shift work, including weekends and holidays, providing flexibility within a dynamic environment that prioritizes customer satisfaction.

Benefits

Excellent salary with annual pay review

Contributory pension scheme

Discretionary profit sharing bonus

34 days holiday entitlement

Life assurance

Colleague discounts

Cycle to Work Scheme

Access to Mental Health First Aiders

Retail discounts

Qualifications

• Experience in coaching and leading teams in a fast-paced, customer-facing environment.
• Ability to provide direction in operational situations.
• Passion for providing excellent customer service and safety.

Responsibilities

• Lead Passenger Service Agent team performance on shifts.
• Ensure efficient running of check-in and boarding operations.
• Work closely with third-party partners for service delivery.
• Achieve On Time Performance, Safety, and Customer Satisfaction targets.

Skills

Coaching and leading teams

Customer service

Safety awareness

Problem-solving in operations

Job description

Job Description

We have a fantastic opportunity to join our Passenger Service Supervisor team at Bournemouth Airport!

As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands‑on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third‑party partners and airside colleagues to ensure a seamless experience.

What will you do in the role?

• Lead and support the day to day Passenger Service Agent team performance on each shift.
• Play an important role in ensuring the efficient running of the day to day check‑in and boarding operation.
• Work closely with our third party partners to ensure we deliver a fantastic service.
• Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets
• Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
• You will be responsible for the development and management of team Passenger Service Agents
• .As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24 / 7 operation and will include working weekends and bank holidays.

What are the key skills / experience you'll already have?

The successful candidate will already be demonstrating Role Model behavioursand will be an ambassador f or the Jet2 brand and ethos. You will also have -

• Experience of coaching and leading teams in a fast‑paced, customer facing airline operationalenvironment.
• The ability to provide direction and guidance in challenging operational situations .
• A passion for customer service and safety .
• Previous experience of passenger service operations in the airport ( check-in, boarding etc.)

What Can We Offer You?

We offer our valued colleagues a range of benefits including : -

• Excellent salary, with annual pay review
• Contributory pension scheme
• Discretionary profit share bonus scheme
• 34 days holiday entitlement per annum (including Bank Holidays)
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!