Passenger Service Agent - Bristol Airport

Jet2.com and Jet2holidays; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline and holiday service provider in the United Kingdom seeks a Passenger Service Agent at Bristol Airport. The role involves providing friendly customer service, assisting with check-in, and following safety procedures. Candidates should be passionate about customer service and able to work under pressure. The position offers £13.85 hourly, plus benefits like holiday entitlement and a contributory pension scheme. Shift patterns include evenings and weekends, and a fixed-term contract is offered until November 2026.

Benefits

Hourly rate of £13.85

Extra £3.46 per hour for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure.
• Adaptable and self-motivated.
• Demonstrate initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and support at Self-Service kiosks.
• Follow all safety and security procedures.
• Support colleagues during disruptions and delays.

Skills

Outstanding customer service

Ability to work under pressure

Adaptability

Teamwork

Initiative

Job description

As a member of our Ground Operations Team at Bristol Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!