Passenger Service Agent

Skytanking; Aberdeen City; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in aviation ground services is hiring a Passenger Service Agent to enhance travelers' experiences. This role involves check-in assistance, document verification, and boarding coordination. Ideal candidates are flexible, detail-oriented, and eager to support passengers in a fast-paced environment.

Benefits

Comprehensive on-the-job training

Uniform provided

Free on-site parking

Additional leave entitlements

Qualifications

• Service-oriented individuals preferred; no mandatory experience as training is provided.
• Flexible to accommodate changing operational needs.
• Ability to collaborate effectively with team members.

Responsibilities

• Assist passengers with check-in processes and manage special requirements.
• Verify travel documentation and comply with safety regulations.
• Oversee boarding procedures and provide passenger assistance as needed.

Skills

Adaptability

Team Player

Attention to Detail

Tech Proficiency

Resilience Under Pressure

Job description

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Your tasks

As a Passenger Service Agent, you will play a vital role in ensuring a seamless travel experience for passengers. Your responsibilities will include:

• Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
• Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
• Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
• Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
• Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.

Your profile

We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.

Essential Skills and Attributes

• Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
• Team Player: Strong collaboration skills and the ability to work effectively within a team.
• Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
• Tech Proficiency: Competency in using computer systems and software.
• Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.

Shift Pattern

This role involves shift work, including weekends and Bank Holidays. The current shift pattern is:

• 6 days on, 3 days off (3 early shifts, 3 late shifts, followed by 3 days off).

Requirements

To meet regulatory and operational standards, all applicants must:

• Provide 5 years of checkable references to ensure background verification.
• Submit a clear criminal record check.
• Have the right to work in the UK.

We offer you:

We are committed to creating a supportive and rewarding work environment. Our benefits include:

• Comprehensive on-the-job training to equip you with all necessary skills.
• Uniform provided for a professional appearance.
• Free on-site parking, ensuring convenience for your commute.
• Additional leave entitlements.

About us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.