Parts Supervisor

Perfect Placement; Epsom; On-site; GBP 36,000 - 46,000; Full time

Job summary

A leading car dealership in Epsom seeks an experienced Parts Supervisor to manage the parts department. Responsibilities include overseeing stock levels, leading a team, and ensuring excellent customer service. Ideal candidates will have supervisory experience in a parts environment and knowledge of dealership management systems. Competitive salary up to £46,000 OTE plus various benefits offered.

Benefits

Competitive salary

Company pension

Cycle to work scheme

Staff discounts

Life insurance

On-site parking

Qualifications

• Experience in a main dealer parts environment with supervisory responsibilities.
• Familiarity with Kerridge or similar dealership management systems.
• Full UK Driving Licence.

Responsibilities

• Lead and supervise the parts department team.
• Manage stock levels and inventory control procedures.
• Oversee dispatch of parts to all customer types.
• Conduct stock audits and maintain transaction records.
• Resolve customer complaints effectively.

Skills

Supervisory experience in a parts environment

Knowledge of dealership management systems

Customer service skills

Organizational skills

Job description

Parts Supervisor required in Epsom :

Are you an experienced Parts Supervisor seeking to advance your career within a prestigious automotive brand? Join our client, a leading car dealership, committed to excellence, customer satisfaction, and staff development. As a Parts Supervisor, you will play a vital role in managing the parts department to ensure smooth operations, optimal inventory levels, and exceptional service delivery that exceeds customer expectations.

This is an exciting opportunity to lead a dedicated team, enhance your professional skills, and be part of a reputable organisation recognised for its quality and luxury.

Benefits this Parts Supervisor position :

• Competitive OTE up to £46,000 ( salary £36,000).
• Work with a distinguished automotive brand renowned for excellence.
• Lead and develop a motivated parts team.
• Access industry‑recognised training and career progression.
• Benefits including company pension, cycle to work scheme, staff discounts, life insurance, on‑site parking, and more.
• Supportive work environment with numerous employee benefits.

Your Role and Responsibilities :

• Lead and supervise the parts department team, providing guidance, training, and performance feedback.
• Manage stock levels through developing and implementing precise inventory control procedures.
• Oversee receipt, interpretation, and prompt dispatch of parts to retail, trade, and workshop customers.
• Conduct regular stock audits, reconcile discrepancies, and maintain accurate records of all transactions.
• Communicate with the senior management team regarding backorder issues, utilising the dealership’s escalation process.
• Interact professionally with customers to understand requirements and assist in locating the right parts.
• Ensure vehicle health checks are accurately completed to maintain workshop efficiency.
• Address and resolve customer complaints promptly and effectively, escalating unresolved issues as necessary.
• Strive to deliver outstanding customer service consistently, both internally and externally.

Ideal Requirements for this Parts Supervisor role :

• Proven within a main dealer parts environment, with supervisory responsibilities.
• Familiarity with Kerridge or similar dealership management systems.
• Knowledge of brand‑specific parts and systems is highly desirable.
• Exceptional organisational skills and attention to detail.
• Immaculate professional appearance aligned with dealership standards.
• Full UK Driving Licence.

Additional Requirements :

• Flexibility to work Monday to Saturday (Saturday rota paid as overtime).
• Ability to maintain high standards of record keeping and customer service.

If you are interested in hearing more about this Parts Supervisor job in the Epsom area, please contact Liam Buffenbarger at Perfect Placement Today.