Parts Advisor

Porsche Retail Group Ltd; Reading; On-site; GBP 33,000; Full time

Job summary

An automotive service company in Reading seeks a Parts Advisor to assist customers in identifying and sourcing automotive parts, manage inventory, and provide excellent service. Ideal candidates will have experience in automotive retail, strong technical knowledge, and exceptional customer service skills. This full-time role offers a competitive salary, bonus, and various employee benefits in a dynamic work environment.

Benefits

15% monthly bonus

33 days holiday per year

Life Assurance

DC Pension Scheme

Free on-site parking

Preferential rates on several products and services

Qualifications

• Experience in a parts advisor or automotive retail role.
• Strong knowledge of automotive parts and vehicle makes/models.
• Excellent knowledge of the motor industry.

Responsibilities

• Assist customers in identifying the correct automotive parts.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date knowledge of parts catalogues and inventory levels.

Skills

Customer service skills

Attention to detail

Technical knowledge of automotive parts

Multitasking ability

Communication skills

Tools

MS Office

Inventory management systems

Job description

As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.

Responsibilities

• Assist customers (retail and internal) in identifying the correct automotive parts and accessories
• Provide parts support to the service department and technicians in a timely manner
• Accurately process orders, returns, and exchanges using the dealership or parts inventory system
• Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
• Proactively communicate with suppliers and customers about order status, delivery times, or delays
• Conduct regular inventory checks and support stocktaking processes
• Build strong relationships with customers by delivering excellent service and technical advice
• Receive, unpack, and store incoming parts, ensuring accurate stock control
• Keep the parts area organized, clean, and compliant with safety regulations

Minimum Qualifications

• Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment
• Strong knowledge of automotive parts, systems, and vehicle makes/models.
• Good computer skills (MS Office) and familiarity with inventory management or dealer systems
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent knowledge and understanding of the motor industry

Preferred Qualifications

• Familiarity with electronic parts catalogues and ordering systems
• Full Driving Licence

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• This is a full-time role, Monday – Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis
• Basic Salary of up to £32,465 per annum, depending on experience
• 15% bonus paid monthly
• 33 days holiday per year, with extra day for long service
• Option of a VW Group Vehicle at preferential leasing rates
• Life Assurance
• DC Pension Scheme
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Onsite heavily subsidised barista coffee bar and staff restaurant
• Free on-site parking

Centre

Porsche Centre Reading, the very first ‘Destination Porsche’ Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.