Parts Advisor

Hunter Knight Recruitment Ltd; Greater London; On-site; GBP 31,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Parts Advisor in Heathrow. The successful candidate will assist technicians in vehicle repairs, manage parts stock, and provide excellent customer service. With competitive salaries and a variety of benefits, this role offers great opportunities for professional development.

Benefits

Extra day off for your Birthday

Business closure on 24 & 27 December

23 days of annual leave plus Bank Holidays

Enhanced maternity and paternity pay

Access to wellness and assistance programmes

Qualifications

• Previous experience as a Parts Advisor or Parts Person in the automotive industry is required.
• Retail counter and phone experience is advantageous.
• Confident using technology and computer systems.

Responsibilities

• Assist technicians in finding necessary vehicle repair parts.
• Answer phone calls and assist customers with part needs.
• Track incoming and outgoing parts for a dealership.
• Locate available parts when out of stock.
• Handle part payments appropriately.

Skills

Customer service expertise

Parts stock management

Computer literacy

Keyloop/Kerridge experience

Job description

Parts Advisor

Commercial Van - Full training provided for passenger car parts advisors

£31,000++ Negotiable depending on experience + Bonuses £35,000++

Location: Heathrow

Monday to Friday: Rotating 06:00 to 15:00, 11:00 to 20:00, and 08:00 to 17:00, & sat morning on rota - 42.5hrs

Benefits

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team - we are Motor Trader's CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Group Ranked 101 in SW Business Insider's Top 500 Companies
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Group Awards and opportunities to attend the Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years' service.
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

Our client is looking for an experienced and dedicated Parts Advisor

They are looking for an experienced and dedicated Parts Advisor, who has a passion for Setting the Standard for our customers.

We are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who is able to approach the role with a commercial mindset.

The Role

Assisting technicians by looking up parts needed for vehicle repair

Answering phone calls and assisting walk-ups and wholesale customers with their part needs

Tracking all incoming or outgoing parts for a dealership

Locating available parts when the dealership is out of stock

Handling part payment collection and making sure all parts are billed appropriately

Packaging and shipping parts back to the manufacturer

Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced

The Successful Individual

You have previous working experience as a Parts Advisor or Parts Person within the automotive industry.

Some retail counter and phone experience advantageous

You are computer literate and confident using technology

Ability to use all appropriate modules of Keyloop/Kerridge

Preferably van or truck experience or with a background in parts and keen to develop

Our Values & Behaviours

Rewarding, Reliable, Respectful

Please call Suzanne on (phone number removed) or submit your cv