Parts Advisor

Glen Callum Associates Ltd; Fareham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A well-known independent motor factor in the UK is seeking a Parts Advisor to ensure the accurate identification and supply of automotive parts. The role involves handling customer enquiries, processing orders, and providing excellent service. Ideal candidates will have experience in car parts sales, strong communication skills, and familiarity with automotive software. This position offers a competitive salary, benefits, and a supportive team environment.

Benefits

Pension

28 days holiday including bank holidays

Qualifications

• Experience in automotive parts sales or motor factors.
• Strong interest in vehicles and good understanding of car parts.
• Confident communicator with professional telephone manner.

Responsibilities

• Handle enquiries from trade and retail customers.
• Identify and advise on correct car parts and accessories.
• Process orders accurately using internal systems.

Skills

Automotive parts knowledge

Customer service

Communication skills

Microsoft Office

Tools

MAM Software

MAM Autocat

Job description

Parts Advisor - Automotive

Location: Portsmouth, Southsea, Cosham, Hilsea, Portchester, Fareham, Gosport, Havant, Waterlooville, Purbrook, Drayton, Emsworth, Hayling Island, Wickham, Bedhampton, Paulsgrove

Salary: £35,000 basic + Pension + Benefits + 28 days holiday including bank holidays

Are you experienced in automotive parts, motor factor sales, or car components?

Join a well-established independent motor factor known for its happy, vibrant, and trusting working environment, strong industry reputation, and loyal customer base.

This is an excellent opportunity for someone who enjoys a fast-paced role, values teamwork, and takes pride in delivering outstanding customer service to both trade and retail customers.

The Role - Parts Advisor

You will play a key part in supporting customers and the internal team, ensuring the accurate identification, sourcing, and supply of automotive parts and accessories.

Key Responsibilities:

• Handle incoming enquiries from trade and retail customers
• Identify, advise, and supply the correct car parts, accessories, and components
• Process orders accurately using internal systems (experience with MAM Autocat or similar is an advantage)
• Provide professional customer service and support with product queries, returns, and stock checks
• Assist with dispatch coordination, general admin, and occasional warehouse tasks

About You:

• Background in car parts sales, motor factors, automotive retail
• Strong interest in vehicles and good understanding of car parts
• Confident communicator with a professional telephone manner
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Experience with MAM Software, MAM Autocat, or similar cataloguing systems is beneficial
• Able to manage multiple tasks and work effectively as part of a supportive team

To Register Your Interest:

If you're interested in this Parts Advisor opportunity, please send your CV to Robert Cox at Glen Callum Associates Ltd or call 07398 204832 for a confidential conversation.

JOB REF: 4304RC Parts Advisor

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.