Parts Advisor

Octane Recruitment; England; On-site; GBP 32,000 - 37,000; Full time

Job summary

A well-established family-run business in Reading is seeking a Parts Advisor to enhance their team. The role focuses on delivering excellent customer service, processing orders accurately, and maintaining a well-organised parts department. Candidates should have previous experience in the motor trade and strong communication skills. The position offers competitive pay with bonuses and opportunities for career development within a supportive environment.

Benefits

Ongoing training and support

Company pension scheme

Employee discount scheme

Performance-related incentives

Qualifications

• Previous experience as a Parts Advisor or similar role in the motor trade is preferred.
• Strong customer service and communication skills are needed.
• Full UK driving licence is essential.

Responsibilities

• Handle customer enquiries promptly and professionally.
• Locate and supply parts from stock or by placing orders with suppliers.
• Process customer orders accurately using internal systems.
• Maintain accurate stock records and ensure the parts department is well organised.
• Build strong relationships with customers and suppliers.

Skills

Customer service

Communication

Organisational skills

Job description

Parts Advisor

Location: Reading
Salary: £32,000 basic + Bonus & OT OTE £37,000
Hours: Monday to Friday, 08:30am - 18:00pm
Alternate Saturdays, 08:00am - 12:00pm paid at 1.5x

We are currently recruiting for a Parts Advisor to join our client's successful and expanding team in Reading. This is a fantastic opportunity to become part of a well-established, family‑run business that prides itself on excellent customer service, a supportive environment, and strong career development opportunities.

Benefits

• Ongoing training and support
• Company pension scheme
• Employee discount scheme
• Performance‑related incentives

Key Responsibilities

• Handle customer enquiries promptly and professionally, both in person and over the phone
• Locate and supply parts and accessories from stock or by placing orders with suppliers
• Process customer orders accurately using internal systems
• Maintain up‑to‑date and accurate stock records
• Ensure the parts department is well organised and clean at all times
• Build strong working relationships with customers and suppliers
• Communicate effectively with workshop colleagues to ensure smooth service delivery
• Regularly update the parts database with new stock and pricing
• Deliver excellent customer service at all times

Candidate Requirements

• Previous experience as a Parts Advisor or similar role in the motor trade is preferred
• Commercial/HGV experience is desirable but not essential
• Strong customer service and communication skills
• Full UK driving licence is essential
• Organised, accurate, and able to work efficiently in a fast‑paced environment

This is a great opportunity for an enthusiastic individual with a passion for the motor trade to join a growing company that values its employees and supports long‑term career growth.

If you believe you have the skills and experience required, please apply today for immediate consideration.