Parts Advisor

Evans Halshaw; Burnley; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading automotive retailer in Burnley is seeking a Parts Advisor to provide exceptional customer service and ensure the right parts are always available. You will process orders, monitor stock levels, and support the sales team by promoting relevant products. Ideal candidates should have strong communication skills and a passion for customer service. The role offers a competitive salary of £25,480 with bonus potential and comprehensive benefits, including 33 days annual leave and exclusive discounts.

Benefits

33 days of annual leave

Birthday day off

Family Leave Policies

Paid volunteer day

Long service milestone anniversaries

Tailored training opportunities

Cycle to work scheme

High street discounts

Internal referral scheme rewards

Qualifications

• Genuine passion for delivering excellent customer service.
• Strong communication and organizational skills.
• Good computer literacy for stock management.
• Previous experience in a parts or automotive environment is desirable.
• Full UK manual driving license desirable.

Responsibilities

• Provide first-class customer service to internal and external customers.
• Process orders accurately and efficiently.
• Monitor and maintain stock levels.
• Support the sales process and identify upsell opportunities.
• Maintain an organized and compliant working environment.

Skills

Customer service excellence

Strong communication skills

Organizational skills

Good computer literacy

Passion for the automotive environment

Job description

Evans Halshaw Ford, Burnley

Basic salary of £25,480 with a bonus potential of £3,100, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Parts Advisor at Ford, you’ll be the trusted link between our workshop, customers, and suppliers—delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency, and customer satisfaction, you’ll help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability.

Working with Lithia UK you’ll be at the heart of a forward-thinking retailer, representing some of the world’s most recognised brands and backed by a team that’s committed to your growth. We’re looking for a Parts Advisor who’s organised, customer-focused, and driven to provide a first-class experience every time.

Your Journey as a Parts Advisor

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available
• Support the sales process by identifying upsell opportunities and promoting relevant products or services
• Maintain an organised, secure, and compliant working environment across all areas of the parts department
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer

Do you have what it takes to be a Evans Halshaw colleague?

We’re looking for someone who is:

• A genuine passion for delivering excellent customer service, with a positive and proactive approach
• Strong communication and organisational skills, with the ability to multitask in a busy environment
• Good computer literacy and confidence using internal systems for stock management and invoicing
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn
• Full UK manual driving licence desirable not essential

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.