Parts Administrator

ACTIVATE GROUP LIMITED; Huntingdon; On-site; GBP 24,000 - 28,000; Full time

Job summary

A dynamic automotive service provider is seeking a Parts Administrator in Huntingdon. This role involves managing orders from initial placement through to invoicing, providing administrative support, and ensuring accurate database entries. The ideal candidate will have strong Microsoft skills and excellent communication abilities, with a focus on customer service. Benefits include 33 days holiday, health cash plan, and more.

Benefits

33 days holiday including bank holidays

Health cash plan

Enhanced maternity/paternity/adoption pay

Life assurance

Company parties

Free breakfasts and fruit

Birthday surprise

Qualifications

• Excellent Microsoft skills are essential, especially in Outlook, Excel, and Word.
• Strong communication skills are needed to manage phone and email inquiries.
• Candidates should demonstrate high accuracy and attention to detail.

Responsibilities

• Manage orders from repair centres via email and phone.
• Process orders from receipt to delivery and invoicing.
• Maintain databases to ensure correct order entries.

Skills

Excellent Microsoft skills particularly Outlook, Excel and Word

Excellent communication skills

High standards of accuracy and attention to detail

Ability to work on own initiative

Excellent customer service skills

Database experience

Job description

Job title: Parts Administrator

Department: Activate Parts

Location: Huntingdon

Hours: 37.5 per week

We’re looking for a Parts Administrator to be part of our success story.

Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.

About the role

To facilitate parts orders for Activate Accident Repair (AAR) ensuring both accurate and timely processing of orders and swift invoicing upon completion. To provide accurate and timely administrative support to Head of Parts and Operations Manager.

Key responsibilities

• Manage orders placed by AAR repair centres via email and telephone.
• Process orders from point of sale, through delivery and invoice.
• Process and prepare invoices upon completion of delivery.
• Develop working relationships with key contacts at AAR.
• Chase supplier invoices and claim references.
• Monitor and chase any parts delays and back orders.
• Answer telephone and email queries.
• Maintain and update databases to ensure orders are entered correctly.
• Produce reports and analysis to ensure compliance within all orders processed.
• Monitor jobs authorised by Engineers to ensure repairers are ordering parts correctly.
• Other general administrative support and ad-hoc projects as required.

Skills and experience

• Excellent Microsoft skills particularly Outlook, Excel and Word.
• Excellent communication skills, in particular telephone and email based.
• High standards of accuracy and attention to detail.
• Able to work on own initiative and manage own time and workload.
• Excellent customer service skills and the ability to work with internal and external stakeholders.
• Database experience.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Amazing Christmas & Summer parties
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose

Make someone's bad day better

Values

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.