Participant Recruitment Manager

Civia Health; Highgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare technology company based in Highgate, UK, is looking for an experienced professional to lead recruitment operations. You will design digital marketing campaigns, build community partnerships, and drive participant engagement to enhance access to clinical trials. The ideal candidate will have over 5 years in recruitment and excellent communication skills. This role offers competitive pay and professional development opportunities in a collaborative environment.

Benefits

Competitive pay

Professional development opportunities

Collaborative work environment

Qualifications

• 5+ years in recruitment operations or participant recruitment.
• Ability to measure ROI of recruitment actions.
• Experience with digital marketing across multiple channels.

Responsibilities

• Architect and maintain a scalable recruitment stack.
• Develop community partnerships for diverse recruitment.
• Convert operational data into actionable insights.
• Support tactical tasks in a fast-growing start-up.

Skills

Recruitment operations

Community engagement

Digital marketing campaigns

Project management

Relationship building

Job description

Impact You Will Have

This role will be astute and excel in prioritisation with ability to apply 'do not proceed' with activities that do not provide a documented value of return (recruiting patients) or investment of effort. Architect and maintain a scalable recruitment stack. Build authentic community partnerships and outreach efforts to diversify recruitment. Convert operational data into actionable improvements to increase conversion and retention. Provide a warm, participant-centered experience through both technology and human touchpoints. Pitch in on tactical tasks and special projects as priorities shift in a fast-growing start-up. Support start-up priorities and special projects, including hands‑on operational tasks and participant‑facing duties as business needs evolve.

What You Bring

• 5+ years in recruitment operations, participant recruitment, or community engagement in clinical research or related sectors.
• Demonstrated ability to identify the return of investment of actions and apply clear prioritisation to generate the highest return possible.
• Lead the creation and rollout of innovative digital marketing campaigns across social media, paid advertising, email, and website channels through both B2B and B2C channels.
• Design and produce engaging digital content (graphics, video, copy) tailored to participant audiences and recruitment goals.
• Implement AI‑driven solutions to streamline campaign workflows, targeting, and reporting.
• Manage external marketing vendors and collaborate closely to ensure creative and strategic alignment.
• Monitor campaign performance metrics and use data insights to optimise ongoing and future marketing initiatives.
• Collaborate with cross‑functional teams to ensure messaging aligns with study protocols and participant needs.
• Drive brand consistency and digital presence to strengthen Civia's reputation and reach.
• Excellent communication and relationship‑building skills.
• Strong project management and organisational skills.
• Comfort with ambiguity and a willingness to perform participant‑facing and operational tasks.
• Performing "other duties as assigned," including low‑level operational or administrative work typical of a start‑up.

Preferred Experience

• In clinical trials or patient recruitment.
• Community outreach / partnership development background.
• Technical familiarity with integrations and data‑hygiene best practices.

What We Offer

The opportunity to lead a initiatives to make a real impact on patient access to clinical trials. A collaborative, mission‑driven environment with room to innovate. Competitive pay and benefits. Training and professional development opportunities. A chance to help shape Civia's participant engagement approach as we grow.