Part-Time Service Scheduler & Admin Coordinator

ARC (Norwich) Ltd; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A service and maintenance company is looking for a part-time Service Controller located in Norwich. The successful candidate will manage scheduling, customer calls, and administrative tasks to ensure efficient service department operations. Key responsibilities include booking services, logging breakdown calls, and maintaining documentation. Ideal for someone organised and confident on the phone, aiming for a dynamic work environment. Pay is £13 per hour with hours on Tuesdays and Thursdays from 8:30 am to 5:00 pm.

Qualifications

• Experience in an administrative role, preferably in a service environment.
• Confident on the phone and able to handle customer interactions.
• Ability to prioritize tasks in a busy environment.

Responsibilities

• Book and schedule routine services for customers.
• Take and log customer breakdown calls efficiently.
• Coordinate daily engineer allocations and direct engineers.
• Complete general administrative support tasks.
• Prepare and issue daily reports for service operations.
• Maintain accurate records and documentation.

Skills

Organisational skills

Strong communication

Administrative skills

Time management

Job description

A service and maintenance company is looking for a part-time Service Controller located in Norwich. The successful candidate will manage scheduling, customer calls, and administrative tasks to ensure efficient service department operations. Key responsibilities include booking services, logging breakdown calls, and maintaining documentation. Ideal for someone organised and confident on the phone, aiming for a dynamic work environment. Pay is £13 per hour with hours on Tuesdays and Thursdays from 8:30 am to 5:00 pm.