Part-Time Receptionist (Care Coordinator)

NHS; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local medical practice is seeking a Care Coordinator to join their friendly team. This role involves welcoming patients, managing appointments, and providing exceptional customer service in a fast-paced environment. Ideal candidates have excellent communication skills and a compassionate approach to patient care. The position offers training and the chance to make a difference in patients' lives.

Benefits

Comprehensive training

Supportive team environment

Flexible working hours

Qualifications

• Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above).
• Experience of working with the general public and administrative duties.
• Polite and confident; flexible and cooperative.

Responsibilities

• Welcoming patients and assisting them in person or over the phone.
• Managing patient appointments and directing them to the appropriate services.
• Collaborating with healthcare professionals to provide seamless care.

Skills

Excellent communication skills

Strong IT skills

Time management

Interpersonal skills

Problem solving

Education

GCSE level or equivalent

Tools

SystmOne

Office

Outlook

Job description

Overview

Join Our Friendly Team at Jubilee Park Medical Partnership

Are you a people person with a passion for helping others? We are a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. We are looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What’s in it for you:

• A caring, supportive, and fun team
• A role where no two days are the same
• Training to help you feel confident
• The chance to make a real difference

Available Positions:

25 Hours/Week

• Monday: 8:00 AM – 1:00 PM
• Tuesday: 1:30 PM – 6:30 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 1:30 PM – 6:30 PM (Every 3rd week 3:00 PM – 8:00 PM)
• Friday: 8:00 AM – 1:00 PM
• Some weekend work may be required across both sites.

Why Join Us:

• Be part of a supportive and fun team
• Make a difference every day
• Comprehensive training
• A fulfilling and rewarding role

Apply today and become part of the Jubilee Park family!

Role and Responsibilities

Join Our Front Desk Team as a Care Coordinator

As the first point of contact for our patients, you’ll be the friendly face and reassuring voice they rely on. You’ll help ensure the practice runs smoothly by:

• Welcoming patients with warmth and assisting them in person or over the phone
• Handling reception and administrative duties with ease and professionalism
• Collaborating with healthcare professionals to provide seamless care
• Managing patient appointments and directing them to the appropriate services
• Offering exceptional customer service with a positive, problem-solving mindset

This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!

About Us

Why Join Jubilee Park Medical Partnership

We pride ourselves on being a friendly, caring, and supportive practice providing top-quality care to 12,300 patients across our two sites in Carlton and Lowdham. We are a team that values hard work, supports each other, and puts patients first.

Team

• GP Partners and Salaried GPs
• Advanced Nurse Prescriber and Nurse Prescribers
• Practice Nurses and Healthcare Assistants
• Reception/Care Coordination Team
• Administration and Management Team

Come and be part of a practice that truly values its team and the difference they make.

Details

Date posted: 10 September 2025

Pay scheme: Other

Salary: £12.71 an hour

Contract: Permanent

Working pattern: Part-time

Location: 61 Burton Road, Carlton, Nottingham, NG4 3DQ; and Francklin Road, Lowdham, Nottingham, NG14 7BG

Reference number: A0567-25-0010

Employer: Park House Medical Centre

Employer website: https://www.thejubileepractice.co.uk/

Job description and Person Specification

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties include greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, distributing information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential. Please read the attached Job Description and Person Specification.

Qualifications

Essential: Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above)

Desirable: Customer service qualification (NVQ) or equivalent; NVQ Level 2 in Health and Social Care

Skills

Essential: Excellent communication skills (written and oral); Strong IT skills; Clear, polite telephone manner; Competent in Office and Outlook; Time management; Teamwork and autonomous working; Interpersonal skills; Problem solving & analytical skills; Ability to follow policy and procedure

Desirable: SystmOne user skills

Knowledge

Essential: Understanding of a General Practice reception environment

Experience

Essential: Experience of working with the general public; Administrative duties

Desirable: Experience of working in a health care setting

Personal Qualities

Essential: Polite and confident; Flexible and cooperative; Motivated; Forward thinker; High integrity and loyalty; Sensitive and empathetic in distressing situations; Ability to work under pressure

Other

Essential: Flexibility to work outside of core office hours; Disclosure Barring Service (DBS) check

Desirable: Own Transport

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

How to Apply

To apply, please submit your application in line with the posting requirements. For more information, visit the employer website above.