Part-time Receptionist / Administrator

Penns Recruitment; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare staffing agency is seeking a part-time Receptionist / Administrator for a GP surgery in Sutton Coldfield. The role involves managing appointments, handling patient inquiries, and maintaining medical records alongside a reception team serving 15,000 patients. Candidates should possess excellent communication skills and proficiency in Microsoft Office. The position requires strict adherence to confidentiality and excellent customer service. Work hours are Tuesday and Wednesday from 07:45 to 18:30.

Qualifications

• Must be able to communicate effectively with individuals at all levels.
• Adhere to strict confidentiality protocols.
• Proficient in using Microsoft Office applications.

Responsibilities

• Answer patient calls and manage the use of AI technology.
• Book patient arrivals for healthcare professionals.
• Register new patients and explain procedures.
• Handle private service charges and payments.
• Log details of visitors and notify contacts.
• Communicate urgent matters during staff handovers.

Skills

Excellent communication skills

Understanding of confidentiality

Proficiency in Microsoft Office / Word

Customer service skills

Job description

Part-time Receptionist / Administrator - temporary (19.5 hours p / w) | Sutton Coldfield | Hours : Tuesday and Wednesday – 07 : 45- 18 : 30 | £12.21 per hour

Penns Personnel are looking to recruit an experienced part‑time Receptionist / Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below.

As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI‑driven Rapid Health system, handling patient enquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.

Duties include :

• Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
• Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
• Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
• Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.

Requirements for the Role :

• Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
• An understanding, acceptance and adherence to the need for strict confidentiality
• Must have proficiency in Microsoft Office / Word and with communicating by email
• Excellent customer service skills and a helpful and friendly attitude

Shift Pattern and days : 19.5 hours per week

Tuesday and Wednesday – 07 : 45- 18 : 30 (with one hour for lunch)

If you available immediately and have the skills we looking for then get in touch today