Part-Time NHS 111 Health Advisor: Crisis Support

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare service provider in Bicester is seeking a part-time NHS 111 Health Advisor. This role involves supporting callers through various health queries while providing reassurance and guidance. Candidates should have a background in customer service and be resilient. A competitive hourly rate of £12.59, various allowances, and 27 days holiday (pro-rata) are included. Training will be provided.

Benefits

27 days holiday plus bank holidays

NHS pension scheme

Employee assistance program

Car parking

Discounts on various services

Qualifications

• Good all-round education with GCSEs or equivalent experience.
• NHS Pathways trained for clinical assessment.
• Experience in customer/patient services dealing with the public.

Responsibilities

• Handle a wide variety of calls, offering support and reassurance.
• Complete a 6-week training program including NHS Pathways.
• Manage pressures and support people in stressful situations.

Skills

Customer service experience

Phone communication

Resilience

First aid knowledge

Education

2 GCSEs at grade 4 or above including English

NHS Pathways Training

Job description

A healthcare service provider in Bicester is seeking a part-time NHS 111 Health Advisor. This role involves supporting callers through various health queries while providing reassurance and guidance. Candidates should have a background in customer service and be resilient. A competitive hourly rate of £12.59, various allowances, and 27 days holiday (pro-rata) are included. Training will be provided.