Part Time Financial Aid Support and Outreach Assistant

Isothermal Community College | Part Time Campus Assistant-Maintenance/Grounds; Sefton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community college is looking for a Part Time Financial Aid Support and Outreach Assistant to help students with financial aid processes and promote retention. This role involves direct communication with students and organizing informational sessions. Ideal candidates should have experience in Financial Aid or Admissions and strong communication skills. The position offers flexible hours and a supportive work environment.

Qualifications

• Experience in Financial Aid or Admissions preferred.
• Knowledge of Title IV programs and State financial aid programs preferred.
• Exhibit a friendly, approachable, and patient disposition.

Responsibilities

• Serve as a primary contact for students seeking financial assistance.
• Coordinate financial aid informational sessions and workshops.
• Assist students with financial aid applications and forms.

Skills

Communication skills

Proficiency in Microsoft Office

Motivation to work independently

Patient disposition

Education

Experience in Financial Aid or Admissions

Tools

Microsoft Office

Colleague

Job description

Part Time Financial Aid Support and Outreach Assistant

Below you will find the details for the selection made, including any supplementary documentation, and questions you should review before applying. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Please see Special Instructions for more details.

It is the applicant’s responsibility to ensure all required documents are submitted. Applicants must submit requested information on the close date. Incomplete submissions and/or exclusions of required documents may cause an applicant to be ineligible for consideration. You may direct questions to [e-mail] or via phone at [phone].

Position Information

Title: Part Time Financial Aid Support and Outreach Assistant

Full or Part Time: Part Time

Number of Months: 12 Months

Proposed Date of Employment: 10/01/2025

Work Schedule: Twenty-eight hours per week, as determined by the supervisor. Occasional evenings and weekends may be required. Student Affairs operating hours are Monday – Thursday, 7:30am – 5:30pm, and Friday, 8:00am-12:00pm.

Permanent or Temporary: Permanent

Salary Band: Commensurate with education and direct experience

Position Summary Information

Position Summary

The Financial Aid Support and Outreach Assistant serves as a primary point of contact for students and families seeking financial assistance, guiding them through aid options, applications, and the processing of their requests. This role also supports student retention by providing timely information on aid. Additionally, the position supports Student Affairs in providing student-focused services, processes, initiatives, and events that promote engagement and success.

Responsibilities

• Financial Aid Support and Processing
• Follow Financial Aid policies and procedures that comply with institutional, state, and federal guidelines and regulations.
• Provide service excellence and clear explanations when responding to incoming telephone calls, emails, digital communications, mailed correspondence, and in-person interactions related to Financial Aid.
• Assist students with the completion of their financial aid applications and forms, offering counseling for unusual circumstances, and advising on documentation for Professional Judgment or Dependency Override requests.
• Collect and evaluate incoming records and request necessary verification documentation to complete students’ aid files.
• Explain grant, scholarship, voucher, and additional aid-related application procedures, eligibility requirements, and disbursement procedures to prospective and current students, families, and stakeholders (as applicable).
• Ensure the accuracy of public-facing Financial Aid information by reviewing departmental forms and working with the Webmaster to maintain and update the website each semester.
• Sort incoming financial aid correspondence and distribute it to the appropriate staff members and properly file documents.
• Assist with completing, processing, and maintaining consortium agreements.

• Applicant and Student Outreach and Retention
• Coordinate and facilitate regularly scheduled financial aid informational sessions and workshops on campus and off campus with community and educational partners.
• Facilitate proactive communication campaigns for students with incomplete financial aid files, review deregistration lists, and notify students of missing information.
• Work proactively to identify and communicate with students whose aid may be negatively impacted following the first term of each semester.

• Secondary Responsibilities: Support Student Affairs departments as Financial Aid Responsibilities Allow
• Provide student-facing service, assist in processing, and carry out overall support for Student Affairs events and projects, including but not limited to workshops, student communications, and outreach activities.
• Participate in Student Affairs meetings, trainings, and planning sessions to foster effective teamwork and communication across departments.
• Serve as a resource for Student Affairs by responding to emerging needs and supporting new practices that promote student success and well-being.

Skills and Abilities

• Exhibit a friendly, approachable, and patient disposition in all interactions.
• Provide clear and succinct verbal, written, and interpersonal communication skills.
• Show motivation to work independently and as a team member using sound professional judgment.
• Ability to establish, cultivate, and maintain positive, professional relationships with students, colleagues, and the community.
• Proactively anticipate needs, plan, organize, execute, and function effectively under the time constraints of rapidly changing priorities.
• Consistently complete all tasks/projects with accuracy and keen attention to detail.
• Possess proficiency in operating computers, mobile devices, internet platforms, and college-related software, including Microsoft Office, Colleague, live chat, and applications relevant to the role.
• Commit to creating a campus climate that fosters a sense of belonging for all.
• Uphold service excellence and professionalism standards when handling educational records and confidential or sensitive information (FERPA).

Minimum Qualifications

• Experience in Financial Aid or Admissions preferred.
• Knowledge of Title IV programs and State financial aid programs preferred.

Open Date

Open Date 09/03/2025

Close Date

Open Until Filled Yes

Additional Information

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at [e-mail] or via phone at [phone].

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcripts above the High School Level

Rutherford Campus
286 ICC Loop Road
P.O. Box 804
Spindale, NC 28160
[phone]
TTY: [phone]

Polk Center
1255 West Mills St.
Columbus, NC 28722
[phone]

Rutherfordton Learning Center
134 Maple Street
Rutherfordton, NC 28139
[phone]