Papa Johns Venue Manager

Butlin's; Skegness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A popular UK Resort located in Skegness is seeking a Venue Manager for their Papa Johns restaurant. The ideal candidate will have experience in volume catering, a passion for guest experience, and strong leadership skills. Responsibilities include overseeing team performance, managing guest interactions, and driving brand standards. This full-time role requires flexibility in working hours, including weekends and holidays.

Qualifications

• Prior experience in volume catering or food environments.
• Strong guest-facing experience and complaint handling.
• Ability to manage rotas based on guest volumes.

Responsibilities

• Ensure high standards of guest experience.
• Develop and coach the team effectively.
• Analyze KPIs and enforce food safety policies.

Skills

Team leadership

Guest experience management

Performance management

Food safety knowledge

Job description

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Papa Johns Venue Manager

Department: Restaurants

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Eleanor Nash

Description

About the Role

We're looking for a passionate leader to join us at our Skegness Resort as part of our Restaurant Department as a Venue Manager for Papa Johns. Our resort offers a seated restaurant for Papa Johns, serving a delicious pizza, pasta, and salad buffet, as well as the classic menu. We also have a Pizza Van, offering hot takeaway pizzas for our guests on the go, providing a late-night meal option for our adult guests.

As a Venue Manager, you'll be essential in helping our guests create smiles by providing a great dining experience.

You should enjoy developing people and be passionate about delivering exceptional guest experiences by nurturing, training, and coaching the team in a fun-filled environment.

You will drive standards and lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll thrive in a busy environment and will motivate your team to maintain high levels of hygiene and cleanliness.

You should be capable of delivering both Papa Johns and Butlin's brand standards, while being guest-obsessed and operating efficiently. The role also involves analysing KPIs, facilitating and monitoring team training, and adhering to food safety and health & safety policies.

You should have a passion for leading by example and inspiring others to deliver memorable experiences for our guests. You should advocate for your team's fulfillment at work, supporting their development through regular 121s and PDP discussions.

As with all roles at Butlin's, no day will be the same. You should enjoy thinking on your feet, getting involved, and prioritizing the guest experience.

Typical working hours are 40 hours per week, 5 days over 7, including weekends, bank holidays, and Christmas.

Key Responsibilities

We seek someone with prior experience in volume catering or food environments where speed and quality are crucial. Strong guest-facing experience and handling queries and complaints directly are essential.

You should be passionate about leading and developing a team, supporting them through regular 121s and coaching.

Delivering an exceptional guest experience is paramount, so you should seek opportunities to improve every interaction.

You should have experience managing rotas based on fluctuating guest volumes, working with multi-skilled teams, and supporting other areas of the business based on guest demand. Demonstrated success in leading teams, managing performance, coaching, training, setting standards, problem-solving, providing feedback, and managing multiple priorities is required.

This role does not include on-site accommodation.