Pallet Network Planner

A1 Transport Solutions Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics company based in Barking is seeking an experienced Transport / Pallet Network Planner. The ideal candidate will have excellent communication skills and a professional telephone manner. Responsibilities include managing calls, resolving inquiries, and organizing delivery schedules. This position offers benefits such as a company pension and private medical insurance, and starts in January or sooner for the right candidate.

Benefits

Casual dress

Company pension

On-site parking

Private medical insurance

20 days annual leave plus Bank Holidays

Qualifications

• Experience in a transport or logistics planning role.
• Ability to thrive in a fast-paced environment.
• Excellent problem-solving skills.

Responsibilities

• Manage incoming and outgoing calls with customers and drivers.
• Handle inquiries and resolve issues via phone and email.
• Input job details into IT systems accurately.
• Organise delivery and collection schedules.
• Carry out driver debriefs and shift handovers.

Skills

Strong communication abilities

Professional telephone manner

Customer service skills

Microsoft Office proficiency

Job description

Job Description:

We are looking for an experienced Transport / Pallet Network Planner for our Haulage company client based in Barking.

The ideal candidate will thrive in a high-paced setting, exhibit strong communication abilities, have a professional and courteous telephone manner, deliver exceptional customer service, and be highly skilled in using all Microsoft Office applications.

Responsibilities

• Deliver prompt, efficient, and professional support in managing all incoming and outgoing calls involving customers, drivers, and depots
• Effectively handle inquiries and resolve issues via both phone and email in a timely and thorough manner
• Accurately input job details into custom-built IT systems
• Ensure compliance with company policies as well as relevant legal and regulatory requirements to support smooth business operations
• Organise and oversee delivery and collection schedules
• Carry out end-of-day tasks, including driver debriefs, shift handovers, and briefing night staff

Monday - Friday 10:00 AM to 8:00 PM (10-hour shifts)

Benefits

• Casual dress
• Company pension
• On-site parking
• Private medical insurance
• 20 days of annual leave, in addition to all Bank Holidays

Start date is in January however if available immediately the right candidate can be taken on sooner (December)