Pain/ CPSMT Medical Secretary

NHS; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A prominent healthcare provider in Greater London seeks an enthusiastic Medical Secretary to provide vital administrative support within their Pain Service. You will demonstrate exceptional organizational and communication skills, contributing to a dynamic team while managing diverse tasks such as typing clinic letters and answering queries. The ideal candidate will have at least 3 years of secretarial experience, including 2 years in a medical environment. A caring and professional demeanor is essential in this role.

Qualifications

• 3 years of secretarial/administration experience, with at least 2 years as a medical secretary.
• Experience working within a hospital.
• Robust office systems establishment/maintenance experience.

Responsibilities

• Provide day-to-day Medical Secretary support to the Pain Management Team.
• Act as a focal point for patients with queries.
• Maintain high standards of communication with staff and patients.

Skills

Excellent organisational skills

Excellent communication and interpersonal skills

Ability to work unsupervised

Computer/word processing skills

Ability to adapt to a changing environment

Education

Good general education including GCSE in Maths or English (or equivalent)

AMSPAR Diploma (or equivalent business and admin NVQ)

Customer Care course (or equivalent experience)

Tools

Cerner Millennium (iCLIP)

Electronic Patient Record (EPR)

Excel

PowerPoint

Job description

Pain/ CPSMT Medical Secretary

The closing date is 11 December 2025

We are looking for an enthusiastic Medical Secretary to provide secretarial and administrative support for out Pain Service Consultants in the busy and friendly Neurosciences department. You will possess excellent organisational, communication and IT skills. A good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint is essential. Good accurate typing and a proven track record of secretarial experience will be necessary. The job is varied and will include typing clinic letters, answering telephone enquiries, requesting scans, booking meetings and taking minutes, etc. The post-holder must be able to demonstrate an ability to communicate well with all levels of staff as well as patients and their carers. You will also be part of the administrative team within the department, as such; the post holder will be expected to work as part of this team, and to provide cover for other members of the team when necessary. We are looking for a true team player with the necessary skills to provide a high standard of secretarial support to this busy, high profile department. If you enjoy working as part of a team and have a flexible approach and professional attitude we would like to hear from you.

Main duties of the job

Provide day to day Medical Secretary support to the Pain Management Team.

The successful applicant will be a focal point for patients with queries and general medical secretary duties. Working both as a team player and independently you will need to be highly motivated, flexible and enthusiastic with excellent organisational, communication and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.

The post holder will be expected to have a caring, professional and empathic approach, whilst also maintaining boundaries and confidentiality.

About us

With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London. Their main site, St George's Hospital in Tooting – one of the country's principal teaching hospitals – is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region. As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010. St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non‑cancer diseases. The trust also provides a nationwide state‑of‑the‑art endoscopy training centre.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

Person Specification

Qualifications and Training

• Good general education including GCSE in Maths or English (or equivalent)
• AMSPAR Diploma (or equivalent business and admin NVQ)
• Customer Care course (or equivalent experience)

Experience

• 3 years secretarial / administration experience, with at least 2 years spent as a medical secretary
• Experience of working within a hospital
• Experience in establishing/maintaining robust office systems
• Experience of working in a multi‑cultural environment

Skills

• Ability to work unsupervised
• Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
• Excellent communication and interpersonal skills
• Excellent organisational skills
• Ability to generate own routine correspondence
• Ability to prioritise and work to deadlines
• Willingness and ability to learn new IT skills and technology
• Ability to adapt to a changing environment
• Ability to use Excel / Powerpoint / Access
• Ability to use the Cerner Millennium (iCLIP) and the Electronic Patient Record (EPR) or equivalent

Knowledge

• Knowledge of medical terminology
• Knowledge and experience of office management
• Knowledge of requirements of confidentiality and the Data Protection Act
• Knowledge of NHS priorities
• Knowledge of NHS complaints procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£33,094 to £36,195 a year pro‑rate, per annum Inc HCAS