PA to Business & Care Service Director

Vodafone Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global telecommunications company is seeking a Personal Assistant to support their Business & Care Service Tower Director. Located in Paddington, this role requires managing complex diaries, coordinating travel, and collaborating with other PAs. Candidates should be skilled in Microsoft Office, possess strong communication abilities, and be comfortable in a fast-paced environment. This position offers exposure to strategic decision-making and a collaborative workplace culture.

Benefits

Dynamic and collaborative work environment

Flexibility in work arrangements

Exposure to strategic decision-making

Qualifications

• Experience supporting senior executives in a professional setting.
• Detail-oriented with understanding of corporate objectives and policies.
• Confident in influencing and challenging appropriately.

Responsibilities

• Manage the Director's diary and commitments.
• Handle emails and correspondence on behalf of the Director.
• Organise travel arrangements and itineraries.
• Coordinate the creation of presentation materials.

Skills

Proficient in Microsoft Office applications

Project management skills

Strong communication skills

Ability to work under pressure

Flexibility and adaptability

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in‑house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About the role

We are seeking a proactive and highly organised Personal Assistant to support the Business & Care Service Tower Director at VOIS. Based in Paddington, United Kingdom, this role requires a flexible and professional individual who can manage complex diaries, coordinate travel, and act as a key point of contact across VOIS and its partners. The successful candidate will be comfortable working in a fast‑paced environment, handling confidential information, and collaborating with other PAs to ensure seamless support.

What you’ll do

• Manage the Director’s diary and commitments, ensuring meetings are well prepared and outcomes are recorded.
• Exercise judgement in accepting or declining meeting requests.
• Handle emails and correspondence, responding on behalf of the Director or redirecting to relevant stakeholders.
• Coordinate the creation of presentation materials for internal and external conferences.
• Organise travel arrangements, itineraries, and secure necessary approvals.
• Submit accurate expense reports in a timely manner.
• Collaborate with other Personal Assistants to share best practices and maintain consistent support, including cover during absences.

Who you are

• Proficient in Microsoft Office applications.
• Experienced in supporting senior executives in a professional setting.
• Skilled in project management and highly organised.
• Resilient with a positive, can‑do attitude and the ability to remain composed under pressure.
• Strong communicator with excellent written and verbal skills.
• Confident in influencing and challenging appropriately.
• Flexible and adaptable to changing work requirements.
• Relationship builder who breaks down barriers and fosters collaboration.
• Detail‑oriented with a clear understanding of VOIS/Vodafone Technology objectives and policies.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work closely with senior leadership and gain exposure to strategic decision‑making.
• A dynamic and collaborative work environment with access to global teams.
• Flexibility in work arrangements and support from a network of experienced professionals.
• A role that values initiative, autonomy, and continuous improvement.

What skills you will learn

• Advanced diary and stakeholder management in a global corporate setting.
• Enhanced communication and influencing techniques.
• Exposure to strategic planning and executive‑level operations.
• Best practices in administrative excellence and cross‑functional collaboration.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.