Overnight Operations Manager, Financial Crime Business Banking

Monzo; Greater London, Cardiff; Hybrid; GBP 47,000 - 61,000; Full time

Job summary

A leading financial technology company is seeking an Overnight Operations Manager for their Financial Crime Business Banking team. This role involves leading a sizable team of investigators, ensuring compliance, and optimizing operational performance. Candidates should have experience in financial crime and exceptional leadership qualities. The position offers a salary between £47,600 and £60,200 with additional benefits, including stock options and a flexible remote work environment.

Benefits

Annual night allowance of £5,004

Stock options and benefits

£1,000 learning budget each year

Macbooks for remote workers

Flexible working hours

Qualifications

• Experience leading high-performing operational teams in financial crime or fraud.
• Experience analyzing management information and building effective response plans.
• Strong understanding of current and emerging financial crime trends and regulations.
• Excellent coaching skills supporting personal development ambitions.

Responsibilities

• Lead a large team of up to 72 investigators focused on onboarding and lifecycle activities.
• Direct up to 6 team managers supporting investigators with risk-based investigations.
• Monitor performance and service levels, addressing identified challenges.
• Communicate and implement operational changes, aligning with company values.

Skills

Leadership of high-performing operational teams in financial crime or fraud

Analyzing management information

Independent incident management

Implementation of change projects

Understanding of financial crime trends and regulations

Coaching skills

Good writing and verbal communication

Education

ICA Advanced Certificate in Practical Customer Due Diligence

Job description

Overnight Operations Manager, Financial Crime Business Banking

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards, get‑paid‑early feature and social‑media financial education, we create magical moments for our customers and solve problems that change lives.

Remote in the UK | £47,600 – £60,200 + annual night allowance of £5,004 + Stock Options and Benefits

We are looking for a high‑performing, inspirational leader to join the Operations leadership team as an Overnight Financial Crime Operations Manager.

Responsibilities

• Lead a large team of up to 72 investigators focused on onboarding and lifecycle activities such as Sign‑up Reviews, Sanctions, High‑Risk Account Reviews and Enhanced Due Diligence.
• Direct up to 6 team managers responsible for supporting investigators to complete risk‑based, accurate, and efficient investigations.
• Take charge of team performance, monitor service levels, build a proud management culture, and act on problems before they become critical.
• Monitor day‑to‑day performance and service position of the operation, addressing identified challenges.
• Equipping the team with effective training, guidance and inspiring leaders to get the best from their people and support them navigating challenges.
• Develop, communicate and implement operational change, collaborate across stakeholder teams, and maintain a high‑performance, agile and empathetic management culture aligned with Monzo’s values.
• Manage the personal and professional development of your Team Managers and contribute to a strong control environment minimizing breaches and resolving operational incidents.

Qualifications

• Experience leading high‑performing operational teams in financial crime or fraud.
• Experience analysing management information and building effective response plans.
• Independent incident management and clear communication across a range of stakeholders.
• Experience leading or supporting implementation of change projects in operational teams.
• Strong understanding of current and emerging financial crime trends and FinCrime regulation in the UK.
• Excellent coaching skills, supporting people to achieve personal development ambitions.
• Good written and verbal communication skills.

It would also be great if you had:

• An ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti‑Money Laundering, or equivalent/superior industry qualifications.

Benefits

• £47,600 – £60,200 + annual night allowance of £5,004 + Stock Options & Benefits
• Remote anywhere in the UK – we provide Macbooks and full HWF support for fully remote workers.
• Working hours: Monday 3pm – 10:30pm, Tuesday 9pm – 5:30am, Thursday 9pm – 5:30am, Friday 9pm – 5:30am (Saturday finish).
• £1,000 learning budget each year for books, training courses and conferences.

Application Journey has 4 key steps

• CV Submission/Application Questions
• Leadership/Stakeholder/Values Interview
• Technical Interview

This process will take approximately 3‑4 weeks and will be as flexible as possible.

Equal Opportunities

We are an equal opportunity employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. We value diversity and inclusion and want everyone to thrive at Monzo.