Overnight NHS 111 Call Handler - Welwyn Garden City

NHS; Welwyn Garden City; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare service provider in Welwyn Garden City is seeking 111 Call Handlers to manage urgent cases and provide essential medical advice during overnight hours. Training is provided for 6 weeks, after which you’ll support patient care in a meaningful way. Ideal candidates will possess customer service experience and effective listening skills, and must commit to full-time training. This role offers a chance to make a real difference in patient lives.

Benefits

Comprehensive training

Supportive team environment

Community impact

Qualifications

• Must live within a 60-minute commute.
• Right to work in the UK is necessary.
• Can commit to 6 weeks of full-time training from 9am to 5pm.

Responsibilities

• Manage urgent and non-urgent cases, providing medical advice.
• Assess patients' conditions and direct them to healthcare professionals.
• Utilize listening and probing skills to provide clear advice.

Skills

Customer service

Compassion

Listening skills

Tools

NHS Pathways Software

Job description

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

Why choose an overnight only role with HUC?

• Perfect for work-life balance - Keep your days free for family, studies, or personal projects.
• Make a meaningful impact - Be there for patients during critical overnight hours.
• No prior healthcare experience needed - Just bring your compassion and commitment.
• Consistent schedule - Enjoy the predictability of overnight shifts.

To get started, you'll need to complete a comprehensive 6‑week training program, Monday to Friday, 9am‑5pm. After that, your weekends are where you shine. September start dates are now available.

Main duties of the job

• First Contact: Manage urgent and non‑urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am‑5pm regardless of contracted hours.

About us

• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many, this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6‑week, full‑time training course will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Person Specification

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.