Overnight Guest Experience Manager

Burlington Hotel; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Newcastle upon Tyne is seeking an Assistant Night Manager to oversee overnight operations, ensuring high standards of guest service and safety. The role involves responding to guest needs, managing night team activities, and conducting safety checks. The ideal candidate will have strong leadership skills and a commitment to excellence in hospitality service. This position offers a dynamic environment within a prestigious establishment and the opportunity to enhance your career in the hospitality sector.

Qualifications

• Ability to oversee overnight operations while ensuring guest satisfaction.
• Experience in a customer-facing role within the hospitality industry is preferred.
• Leadership skills to manage and support the night team.

Responsibilities

• Oversee overnight hotel operations ensuring guest service excellence.
• Support the Night Manager in various administrative tasks.
• Conduct safety checks and maintain hotel policies during the night.

Skills

Guest service orientation

Leadership

Safety compliance

Operational efficiency

Communication skills

Job description

A luxury hotel in Newcastle upon Tyne is seeking an Assistant Night Manager to oversee overnight operations, ensuring high standards of guest service and safety. The role involves responding to guest needs, managing night team activities, and conducting safety checks. The ideal candidate will have strong leadership skills and a commitment to excellence in hospitality service. This position offers a dynamic environment within a prestigious establishment and the opportunity to enhance your career in the hospitality sector.