Overnight Guest Care Specialist

Premier Inn; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Nights Team Member in Northampton. This role involves ensuring the safety and comfort of overnight guests, making use of your customer service skills during night shifts. The position offers a pay rate of up to £13.16 per hour with 24 hours of work each week, along with various benefits including discounts, training, and support for career growth. Ideal for those looking for a welcoming and rewarding work environment.

Benefits

Training and support

Whitbread Benefits card

Company pension

Discounts on shops and utilities

Complimentary breakfast for 2

Qualifications

• No specific experience needed, ideal for over 18s.
• Willingness to learn and support guests.
• Ability to work night shifts and solve problems as they arise.

Responsibilities

• Ensure the safety of overnight guests.
• Provide excellent customer service to help guests rest.
• Maintain the hotel environment overnight.

Skills

Customer service

Calm personality

Problem-solving skills

Health and safety knowledge

Job description

A leading hotel chain is seeking a Nights Team Member in Northampton. This role involves ensuring the safety and comfort of overnight guests, making use of your customer service skills during night shifts. The position offers a pay rate of up to £13.16 per hour with 24 hours of work each week, along with various benefits including discounts, training, and support for career growth. Ideal for those looking for a welcoming and rewarding work environment.