Overnight Front Desk Agent - Calm Service & Growth

Royal Lancaster London; City of Westminster; On-site; GBP 29,000; Full time

Job summary

A hotel in London is looking for a Night Receptionist to provide excellent guest service during overnight shifts. Responsible for handling late arrivals, conducting night audits, and ensuring guest safety, this role requires previous hotel experience and strong communication skills. The ideal candidate will be detail-oriented and able to work flexibly. The position offers an annual salary of £28,500 along with benefits including discounts, healthcare, and development opportunities.

Benefits

50% discount in all restaurants and spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Free meals on duty

Qualifications

• Previous front desk or hotel night shift experience is preferred.
• Flexibility to work night shifts, weekends, and public holidays as required.
• Calm and reassuring presence in any situation.

Responsibilities

• Handle late arrivals and early departures with professionalism.
• Complete the night audit and assist with financial reporting.
• Monitor guest activity and ensure the building is secure.

Skills

Attention to detail

Strong communication skills

Guest-first attitude

Ability to work independently

Tools

Opera Cloud

Job description

A hotel in London is looking for a Night Receptionist to provide excellent guest service during overnight shifts. Responsible for handling late arrivals, conducting night audits, and ensuring guest safety, this role requires previous hotel experience and strong communication skills. The ideal candidate will be detail-oriented and able to work flexibly. The position offers an annual salary of £28,500 along with benefits including discounts, healthcare, and development opportunities.