Outreach Worker

Cameron Clarke Associates; Loughborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A specialist women’s charity in Loughborough is seeking an Outreach Worker to provide support and guidance to survivors of domestic abuse. Candidates should understand domestic abuse and have excellent communication skills. This full-time role offers paid holidays, training opportunities, and the chance to make a real difference. Salary is £13.12 per hour, with flexible working arrangements possible.

Benefits

Paid holidays, including public and religious holidays

Workplace Pension Scheme

Paid compassionate leave

Training and professional development opportunities

Flexible working arrangements

Qualifications

• Experience in working with individuals affected by domestic abuse.
• Ability to manage a varied workload effectively.
• Understanding of the importance of confidentiality in this role.

Responsibilities

• Provide information and options to service users.
• Assist with tenancy issues and resettlement services.
• Create and maintain accurate client records.

Skills

Understanding of domestic abuse and sexual violence

Excellent communication and interpersonal skills

Experience in leading group programmes

Ability to compose reports and case notes

Experience working in a support service

Commitment to equal opportunities practice

Education

Driving licence and business insurance

Job description

Outreach Worker | Loughborough, Leicestershire | Full Time | £13.12 per hour

Our client is a registered charity and a specialist women and girls’ organisation dedicated to supporting survivors of domestic abuse.

They are seeking a compassionate and committed Outreach Worker to join their Lotus support services team, providing advice, guidance, and informing survivors of domestic abuse and sexual violence.

The successful candidate may, from time to time, undertake voluntary work for the Outreach Service, which is also included within this remit.

What’s in it for you?

• Paid holidays, including public and religious holidays
• Workplace Pension Scheme
• Paid compassionate leave (up to five working days per year)
• Training and professional development opportunities
• Flexible working arrangements where possible
• Regular supervision and support from your line manager
• Opportunities to make a tangible difference in the lives of survivors
• A supportive, collaborative, and passionate team environment
• Meaningful and rewarding work within a specialist charity

Are you the right person for the job?

You will have:

• An understanding of domestic abuse and sexual violence, and the ways in which this can affect individuals, including children
• Experience of working in a paid or unpaid capacity with a support and information service
• Experience in leading group programmes
• A basic empathy with people who have experienced abuse
• Experience in using basic IT programmes, email and the internet
• An ability to compose reports, case notes and letters with a good standard of grammar and punctuation
• An understanding of the importance of accurate, timely record keeping and data collection in a role of this type
• Excellent communication and interpersonal skills
• Experience of working under some pressure and managing a varied workload effectively
• An understanding of the need to work methodically and flexibly in a post of this kind
• An ability to use own initiative, and to make appropriate decisions within boundaries set by the line manager and organisational policies and procedures
• An understanding of the importance of confidentiality in a role of this kind
• Experience in establishing and maintaining good relationships with a wide variety of people
• Commitment to equal opportunities practice
• Driving licence, business insurance, and the ability to travel across Leicester, Leicestershire, and Rutland

What will your role look like?

As a member of the Lotus Service Team, your responsibilities will include :

Providing information and options to enable service users to make informed decisions, including advice on :

• Safety planning
• Legal rights and remedies, including introductions to appropriate professional legal services
• Welfare benefits
• Housing options
• Further education and leisure opportunities

Offering support to service users:

• Completing any necessary documentation
• Acting as an advocate on benefits, maintenance payments, housing, legal matters, etc.
• Accessing refuge and court support
• Assisting with tenancy issues, resettlement services, and housing solutions
• Networking with relevant statutory and voluntary sector services to limit homelessness or disruption due to domestic abuse
• Leading on group support programmes, including the Freedom Programme, Unbroken, and Unbreakable
• Resettling client families leaving refugee accommodation into new surroundings
• Providing emotional support and making referrals to other relevant agencies where appropriate

Creating and maintaining accurate client records, including :

Risk assessments

Safety planning

Needs assessments and Individual Support Plans (ISPs)

Ongoing review of needs assessments and ISPs based on continuing risk assessments

Formal documented review of all actions taken in response to needs assessments

Updating and maintaining computerised case records

• Promoting the work of LWA and raising awareness of domestic abuse and sexual violence through talks, formal training, and advertising campaigns
• Maintaining appropriate confidentiality in all aspects of work, including correspondence, databases, and statistical records
• Attending LWA meetings to advise on service issues, report developments, and contribute to discussions affecting the organisation and its clients
• Working collaboratively as part of a team and contributing to the overall development of the Outreach Service
• Maintaining good working relationships with outside agencies and referring to specialist services when necessary. Keeping up to date with current legislation and developments relating to domestic abuse
• Participating in training (internal or external) as identified by yourself or your Line Manager
• Attending meetings, conferences, and forums on behalf of LWA, where appropriate
• Actively implementing and adhering to all LWA policies and procedures to ensure the smooth operation of the Outreach Service
• Supporting the aims and objectives of the organisation and assisting Directors, staff, and volunteers to provide the highest standards of service for clients

This job description indicates the main areas of activity of the post. Other tasks may be required from time to time, but these will fall within the general responsibility and grade of the post.

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