Outreach Family Support Worker

Neway International Ltd; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A social care agency is seeking an Outreach Family Support Worker to provide targeted home-based support for families in Liverpool. The role involves case management, risk assessment, and coordinating multi-agency support for vulnerable families. Candidates must have experience working with children and families and strong knowledge of Early Help processes. This position allows for 2 days remote work and 3 days in the office, with a pay rate of £17.00 per hour via PAYE. A commitment to safeguarding and anti-discriminatory practice is essential.

Responsibilities

• Act as case holder for complex cases and coordinate TAF meetings.
• Provide intensive support to vulnerable children and families.
• Assess risk and need using Early Help assessments.
• Formulate and coordinate multi-agency support plans.
• Manage challenging behaviour and promote positive relationships.
• Maintain accurate electronic records and promote safeguarding.

Skills

Experience of working with children, young people, and families in a support role

Strong knowledge of Early Help processes

Ability to manage complex caseloads

Skilled in de-escalation and risk assessment

Excellent communication and interpersonal skills

Commitment to safeguarding and equality

Education

Enhanced DBS required

Job description

Neway International are seeking an Outreach Family Support Worker – Social Care Non-Qualified to join our client Liverpool City Council.

Location: Liverpool North Connexions Centre, Utting Avenue East, Liverpool, Merseyside, L11 1DQ

Hours: 35 per week (2 days remote, 3 days office-based)

Start Date: ASAP

Duration: ongoing

Pay Rates: PAYE £17.00 per hour / Limited/Umbrella £22.20 per hour

About the Client

Liverpool City Council’s Children & Young Peoples Services directorate is committed to safeguarding and supporting families across the city.

The Early Help division provides targeted outreach services to prevent the need for statutory intervention, ensuring families access universal services and achieve positive outcomes.

Role

As Outreach Family Support Worker, you will take whole case responsibility to deliver high-quality outreach and home-based Early Help support. Using a whole-family approach, you will provide targeted interventions to children and young people aged 0–25 and their families, helping to reduce risk, improve outcomes, and prevent escalation to statutory services.

Key Responsibilities

• Act as case holder for complex cases stepping down from children’s social care, completing assessments and coordinating Team Around the Family (TAF) meetings
• Provide intensive and targeted support to vulnerable children, young people, and families, including bespoke packages and programmes
• Assess risk and need through Early Help assessments, adopting the role of Lead Professional where appropriate
• Formulate and coordinate multi-agency support plans, reviewing progress within required timescales
• Use de‑escalation methods to manage challenging behaviour and promote positive family relationships
• Align work to the Signs of Safety (SOS) model and use tools such as Family Outcomes Star to measure progress
• Support families in developing practical parenting strategies and facilitate family meetings
• Maintain accurate records on electronic systems, including plans, assessments, and chronologies
• Promote safeguarding in line with statutory guidance and legislation
• Contribute to service evaluation, development, and continuous improvement

Candidate Requirements

• Experience of working with children, young people, and families in a support role
• Strong knowledge of Early Help processes, including EHAT, TAF, and Lead Professional responsibilities
• Ability to manage complex caseloads and deliver targeted interventions
• Skilled in de‑escalation, risk assessment, and multi‑agency working
• Excellent communication and interpersonal skills
• Commitment to safeguarding, equality, and anti‑discriminatory practice
• Enhanced DBS required